Transforming same day health care in and around Devizes

24 November 2015

The way people in Devizes access local primary care services is set to change. Wiltshire Clinical Commissioning Group and doctors from five GP practices are working together to develop an Urgent Care Centre, to transform same day appointments for minor illness and injuries.

Officially launching plans at Devizes Area Board meeting on Monday 23 November, members of Wiltshire Clinical Commissioning Group presented outline proposals for an Urgent Care Centre, to be based on NHS-owned land at Marshall Road, Devizes.

The new service will be designed to reflect the way people expect to receive healthcare today – quick, easy access at a time and place that is convenient to them.  Whether within a GP practice or at the Urgent Care Centre, patients will receive the same high level of care from experienced healthcare practitioners.  Too many people currently use A&E services inappropriately; this new model will help people to get treatment from the right place.

Dr Richard Sandford-Hill, Senior Partner at Market Lavington practice said:

“GPs in Devizes will be delivering primary care in a different way.  Our vision means that patients will be triaged by their own GP or the 111 service to the Urgent Care Centre or the most appropriate place for them to be treated.  At the moment a substantial number of Wiltshire people demand urgent GP appointments, which means doctors can’t get around to seeing people with more complex conditions until later in the afternoon.  Our new proposal allows us to free up capacity so that GPs in Devizes can review the care and support for people who are more vulnerable and at much greater risk of going into hospital.”

Dr Sandford-Hill continued:

“Once up and running, there will be, on average, an additional 540 GP appointments available each week across the area, freeing up one and a half hours of GP time each day where we can support patients in other ways.

“As well as having a positive impact on how GP practices manage their patients, we also expect it to have a positive effect on A&E admittance with less people presenting at hospital with minor illnesses and injuries. Our aim is for people to receive an efficient service which meets their needs and is closer to where they live.”

Deborah Fielding, Accountable Officer of Wiltshire CCG said:

“We know that a facility like this is something which has been championed by Devizes people for some considerable time. We still have a long way to go, but we are very optimistic that we will be able to open an Urgent Care Centre for the people of Devizes and surrounding villages within the next two years. We are grateful for the cross-party political support and particularly of Claire Perry MP and the Town Council who have supported our initial ideas to date.

“The next few months will be crucial as our proposals turn into reality. A lot still hinges on the ability to raise the funds required, but we are confident that these plans have an important role to play in the future of healthcare in Devizes.” 

The proposed facility will be built on land currently owned by NHS Property Services on Marshall Road in Devizes, and will be adjacent to the Devizes NHS Treatment Centre. Capital funds will be raised through the sale of the Devizes hospital site and some surplus land currently owned by NHS Property Services on Green Lane in Devizes.

Essentially, the development would be a new build and does not require the Devizes GP practices to sell their existing premises to raise the capital for its funding.  The Treatment Centre (run by Care UK) would be located next door to the proposed new development, ensuring that some services – including x-ray – could be shared.

The proposed plans will see a facility staffed by GPs, emergency care practitioners and nurse practitioners, resulting in faster and extended access to same day primary care advice and treatment.  In-reach support from social care and mental health providers are also proposed, as well as other integrated community support teams who will be based at the facility. The Urgent Care Centre would be open between 8am and 8pm, providing the opportunity to support the Prime Minister’s call to deliver 7 day working.

The CCG proposes an estimated time frame of approximately two years from November 2015.  The first twelve months will entail detailed planning, transport logistics and planning approval, and the twelve months from November 2016 for the build, movement of services from the hospital site and opening to patients.

Simon Truelove, Chief Financial Officer at Wiltshire CCG said:

“At a time when NHS finances are challenged as never before, it’s vital that the CCG and the local GPs are allowed to deliver our vision for the Devizes Urgent Care Centre as smoothly and as quickly as possible. We know the community hospital site is held in fond regard by lots of people in Devizes and the money raised by the site will ensure we can continue to deliver vital primary care services well into the future. The support from NHS Property Services, Wiltshire Council and most importantly the people of Devizes is absolutely crucial.”

Next meeting of Primary Care Joint Commissioning Committee (PCJCC)

The next meeting of the PCJCC is to be held on Tuesday 15 December. Members of the public are welcome to attend.

Copies of the agenda and related papers we be made available on this website nearer the date.

To learn more about the PCJCC, click here.


17 February 2015

Securing a permanent location for Wiltshire’s specialist hospital dementia care ward

After two years in a temporary location in Salisbury, Wiltshire Clinical Commissioning Group is looking to find a permanent home for 20 specialist hospital dementia care beds and is asking Wiltshire residents to share their views.

There are three viable sites under consideration which include; Charter House in Trowbridge, Green Lane hospital in Devizes and Amblescroft South in Salisbury. Whichever location is taken forward as the preferred location, will provide short term hospital care for those people suffering with the most severe form of dementia, which in Wiltshire affects around 120 people a year, and who require a short period of treatment in a hospital setting.

Wiltshire Clinical Commissioning Group together with Healthwatch Wiltshire has been consulting with members of the public since December 2014 and has so far listened to the views of over 500 people, including people with dementia their carers, residents, volunteers, community groups and professionals around the county.

Ted Wilson, spokesperson for Wiltshire Clinical Commissioning Group comments: “We are really keen to hear what people think about the proposed changes. We’re working closely with Healthwatch Wiltshire to coordinate an extensive public consultation, which takes into account the thoughts and views of those people who have been touched by dementia in some way.

“The public consultation process is due to come to an end on 10 March 2015, so there are only a few more weeks left for people to let us know their thoughts. We would urge anyone interested in the outcome of this consultation to go to our website and fill in an online survey, or to request a hard copy questionnaire, telephone or face to face interview from Healthwatch Wiltshire.”

Once the consultation process comes to an end on 10 March, Healthwatch Wiltshire will collate all comments from members of the public taken over the consultation period into a report. This will then be presented to the CCG and will be used to help inform the decision making process.

Full details on the three proposed locations, including costs, can be found in the consultation document available from A link to the questionnaire can also be found on To contact Healthwatch Wiltshire to provide verbal or written feedback please email or call 01225 434218.


Notes for Editors:

  • NHS Wiltshire Clinical Commissioning Group (CCG) is the commissioner of health care services for the population of Wiltshire.  The CCG is led by local GPs who have first-hand experience of what their patients need.The CCG consists of 58 GP member practices and works closely with local partners including Wiltshire Council, local NHS providers, patients and the public to manage existing NHS services and implement new services to ensure that high quality health and social care is delivered to the population as close to their home as possible. Further information can be found on the website

Further information:

Tracy Torr or Lynsey Thorp, Communications, NHS Wiltshire CCG.
T. 01380 736010 E.

What are we consulting on?

Wiltshire Clinical Commissioning Group (CCG) and Wiltshire Council are consulting on the future permanent location of specialist dementia hospital care in Wiltshire.

As the providers, Avon and Wiltshire Mental Health Partnership (AWP) are supporting the consultation.

At times of crises, a small number of people with severe dementia (usually no more than 120 people over a year in Wiltshire) require admission to a specialist dementia hospital during a severe phase of their illness. Specialist dementia hospital care forms part of the advanced dementia care pathway.  It refers to those specialist services that may be needed by a small number of people who have severe dementia and require high levels of specialist care.

This period of assessment, treatment and stabilisation, for up to 84 days (on average), is provided by healthcare professionals with specialist knowledge of dementia and the impact it can have on people’s lives.

Where is specialist dementia hospital care being provided?

Since February 2013, all specialist dementia hospital care (20 specialist dementia beds) in Wiltshire has been provided on a temporary basis at Amblescroft South, Fountain Way, Salisbury. Before that there were 24 specialist dementia beds in Charterhouse, Trowbridge and 10 in Amblescroft, Salisbury.

The options

Wiltshire CCG, Wiltshire Council and AWP have identified three potential locations in Wiltshire for the specialist dementia hospital services to be located:

1. Charter House in Trowbridge
2. Avebury Ward, Green Lane Hospital in Devizes
3. Amblescroft South, Fountain Way in Salisbury

To download a PDF of these pages, click here
For an easy-read version, click here

Lift Psychology in Swindon and Wiltshire are offering free courses for people recently diagnosed with dementia and their carers.  It’s a chance to meet and talk to others who are going through the same thing.

The course runs for eight weeks.  The first session is for both those with a diagnosis and their carer together.  There will then be separate sessions in the following weeks with the last session being held for both.

Sessions will also look at topics such as:

  • Memory aids and strategies
  • Feelings, coping with stress, social situations and relationships
  • Learning about dementia
  • Living as well as you can with dementia and staying active

The course will be held at:

Devizes Quaker Meeting House
Sussex Wharf
The Nursery
Devizes SN10 2AE

Between 2pm and 3.15pm on 13 October 2014.

To reserve a place, call Jackie Freeman, manager of LIFT Devizes on 01380 731335.

Please note, you must be registered with a Wiltshire GP to be eligible to attend this course.

To learn more about LIFT Psychology in Swindon and Wiltshire, click here.