New non-emergency patient transport service across BaNES, Swindon, Wiltshire and Gloucestershire.

From 1 June 2019, the non-emergency patient transport service in Bath and North East Somerset, Swindon, Wiltshire and Gloucestershire will be provided by E-zec Medical Transport Services – a family run company focused on delivering high quality, safe, effective transportation for patients to and from a healthcare setting.

Andy Wickenden, Commercial Director, E-zec Medical Transport Services said: “We are proud to have been selected as the preferred provider for non-emergency patient transport services across BaNES, Swindon, Wiltshire and Gloucestershire. We are working closely together with the Clinical Commissioning Groups as we begin our preparations for a seamless handover and countdown to our service starting on 1 June 2019.”

Mark Harris, Chief Operating Officer, Wiltshire CCG said: “We are delighted to be working with E-zec to deliver a non-emergency patient transport service for patients across BaNES, Swindon, Wiltshire and Gloucestershire. Ensuring patients have a great experience when using the service is our priority, and we have carefully designed the contract with E-zec to provide this.”

E-zec delivers services across the UK and currently provides non-emergency patient transport services across Bristol, North Somerset and South Gloucestershire.

 

Local rheumatology services in BaNES and Wiltshire – online survey for patients and carers

The Rheumatology Commissioning Support Alliance (RCSA) is trying to gain a better insight into the local rheumatology services in Bath and North East Somerset and Wiltshire from the perspective of local patients with rheumatological conditions and their carers.

This information will be shared with local commissioners in order to provide options on how to improve the service. The information will also help to inform a specially convened stakeholder meeting on 11th September.

There are many different rheumatological conditions including lower back pain, ankylosing spondylitis, lupus, osteoarthritis, psoriatic arthritis, or rheumatoid arthritis. Most of the questionnaire relates to health and social care services but some issues will cross into other areas e.g. housing.

If you have more than one rheumatological condition and you feel the questionnaire doesn’t let you answer the questions about both of your conditions at the same time, please choose one condition to use in your answers, or please do more than one online survey.

If you are a patient that uses these local services in these areas then we would be very grateful if you would please complete the following questions in full, which should take no more than 15 minutes to complete.

Please rest assured that all results will be added up and made anonymous. Comments will not be attributed to any individuals as we want to encourage as much honest feedback as possible in order to help improve local services.

The survey closes at midnight on Sunday, 08 September 2013.

Click here to complete the online survey.

New patient transport service for Wiltshire

There will be a new provider of non-emergency patient transport services for Wiltshire from later this year. Following a thorough procurement process, Arriva Transport Solutions has been selected as the preferred bidder to run services across Wiltshire, Bath and North East Somerset, Gloucestershire and Swindon.

Currently the non-emergency patient transport service is being provided by a number of private and NHS transport service organisations. The retendered contact will be provided by one organisation with a clear strategy for the provision of a tailored, high quality service, 24 hours a day, seven days a week.

The new provider will operate a single point of contact designated telephone number to enable patients and health representatives to book the transport quickly and receive advice and support about non-emergency patient transportation. Through the use of modern technology and systems, the service will be able to manage demand for patient transport efficiently and will co-ordinate and provide journeys in and out of the county.

The service will offer flexibility to respond to changing needs e.g. new healthcare locations, on the day requests and flexible times for pick up and returning home including evenings and weekends.

Wiltshire Clinical Commissioning Group Chief Officer, Deborah Fielding said,

“Providing eligible patients with the best patient transport service which can meet their medical and mobility needs is extremely important to us as a Clinical Commissioning Group. We want patients in Wiltshire to experience safe, timely, clean and comfortable transport. Subject to contract, there will be one organisation responsible for co-ordinating all non-emergency patient transport and this should help to deliver a consistent and joined up service for all our patients who need advice about transport or need to be taken to their appointments.”