Salisbury Walk-in Centre

The Walk in Centre will be providing a service for patients for advice and treatment when their GP surgery is closed from 6.30pm and extended until 10 pm every weekday evening, and 8am until 8pm every weekend and bank holiday as currently. There will be an increased GP presence over the later opening times to provide more GP advice and treatment.

Dr Hugh Bond, from Wilcodoc who runs the services says
“By being open until 10pm every weekday evening and from 8am to 8pm at weekends and bank holidays, we will be supporting our local Emergency Department (ED) by giving patients access to our service when ED is at its busiest, and the GP surgeries are closed. We also expect our waiting times to reduce enabling patients to see a health care professional more quickly”.

The most common problems patients attend the Walk in Centre for are minor illnesses such as respiratory infections and sore throats, and medication queries. During working hours, advice and treatment for these conditions can be advised through NHS 111 or talking to your local pharmacist or by a patient making an appointment with their own GP practice. If a patient’s condition is serious enough to warrant an on the day appointment then individual’s practice will be able to advise on this.

Patients are advised to attend the Walk in Centre during the opening times for minor illness and minor injuries rather than attending the Emergency Department which is for emergency situations only.

The decision was taken by the GP led Wiltshire Clinical Commissioning Group after due consideration and debate by clinical leaders. The changes are to ensure that our finite and precious GP resources are being used in the best possible way, at times when patients’ own GP surgeries are closed and working to provide an alternative service for patients than attending the Emergency Department.

The Walk in Centre will be open from Monday to Friday 6.30pm until 10pm and then on Saturdays, Sundays and Bank Holidays, from 8am until 8pm as currently.

If people need to access services during the day time Monday to Friday then they should ring their GP in the normal way. If an urgent appointment is required then all practices will be able to accommodate. Alternatively, people can ring 111 and they will be directed to the service which is most appropriate for their needs.