Prescription Ordering Direct service

The Prescription Ordering Direct service is new and we completely understand that people are concerned when they can’t get through to the service. 

We also apologise for the deep frustration people feel.  We are taking extraordinarily high numbers of calls currently – up to 900 calls a day, and we ask people to please be patient while they are waiting to talk to a trained prescription coordinator.  Orders are currently taking longer than usual to process because people are ringing to order their medication to cover the Christmas period.

Your call WILL  be dealt with, so please do keep trying.  We are currently training more coordinators so that we are able to manage the high levels of calls and to help cut the time that people are waiting. 

The prescription ordering direct service was introduced in April this year, as a way to help patients order only the repeat medication that they need.

The service is currently being provided from 7 surgeries in Wiltshire:

  • Lovemead Group Practice, Trowbridge
  • Giffords Surgery, Melksham
  • Castle Practice, Tidworth
  • White Horse Health Centre, Westbury
  • Avenue Surgery, Warminster
  • Tinkers Lane Surgery, Royal Wootton Bassett
  • New Court Surgery, Royal Wootton Bassett

There is no need to register to use the service.   Patients just call the POD when they have 7 days of medication left.  For those patients who are unable to ring to use this service, they can order their repeat medication using the online service offered by their GP practice, or alternatively they can speak to a member of staff at their GP practice who will discuss with them other ways they can order their medication.

Here are some Frequently Asked Questions about the service.