Preferred provider selected for Urgent Care Services across B&NES, Swindon and Wiltshire

Medvivo has been selected to the preferred provider stage of a procurement process to run integrated urgent care services across Bath and North East Somerset (B&NES), Swindon and Wiltshire.  The healthcare provider, which has very recently been rated as ‘Outstanding’ by CQC, will be the lead provider, working in collaboration with Vocare and Banes Enhanced Medical Services (BEMS+). 

The preferred provider status is not an award of contract and does not confer a contractual commitment from the commissioners at this stage.  The award of the contract to Medvivo and its partners will only be made if they are successful through following further robust assessment, intensive testing and planning stage.  Once completed the award will need to be approved by the Boards of B&NES, Swindon and Wiltshire Clinical Commissioning Groups and Wiltshire Council later in the summer.  There will then be a transition and mobilisation period before the new services commence on 1 May 2018. 

The new provider will be responsible for running the NHS111 service across B&NES, Swindon and Wiltshire, developing the service model so callers can be put through to a ‘clinical hub’ of experienced health professionals who can make assessments, advise and arrange urgent care if required.  The provider will also be responsible for a number of other urgent care services, including the GP out-of-hours service in B&NES and Wiltshire and telecare monitoring and urgent care and response at home for Wiltshire Council.

The CCGs and Wiltshire Council are following a detailed and robust procurement process, with sharp focus on the requirement for innovation and continued development of services.  

Currently the NHS111 service is provided by Care UK in B&NES, Swindon and Wiltshire. The GP out of hours service in Wiltshire is currently provided by Medvivo, with Vocare the current provider in B&NES.  Great Western Hospitals Foundation Trust will continue to provide GP Out of Hours service in Swindon (that particular service has not been part of this procurement). 

Joining up a number of urgent care services across the region will help ensure everyone has access to the same high quality, personalised and responsive service.