New patient transport service for Wiltshire

There will be a new provider of non-emergency patient transport services for Wiltshire from later this year. Following a thorough procurement process, Arriva Transport Solutions has been selected as the preferred bidder to run services across Wiltshire, Bath and North East Somerset, Gloucestershire and Swindon.

Currently the non-emergency patient transport service is being provided by a number of private and NHS transport service organisations. The retendered contact will be provided by one organisation with a clear strategy for the provision of a tailored, high quality service, 24 hours a day, seven days a week.

The new provider will operate a single point of contact designated telephone number to enable patients and health representatives to book the transport quickly and receive advice and support about non-emergency patient transportation. Through the use of modern technology and systems, the service will be able to manage demand for patient transport efficiently and will co-ordinate and provide journeys in and out of the county.

The service will offer flexibility to respond to changing needs e.g. new healthcare locations, on the day requests and flexible times for pick up and returning home including evenings and weekends.

Wiltshire Clinical Commissioning Group Chief Officer, Deborah Fielding said,

“Providing eligible patients with the best patient transport service which can meet their medical and mobility needs is extremely important to us as a Clinical Commissioning Group. We want patients in Wiltshire to experience safe, timely, clean and comfortable transport. Subject to contract, there will be one organisation responsible for co-ordinating all non-emergency patient transport and this should help to deliver a consistent and joined up service for all our patients who need advice about transport or need to be taken to their appointments.”