Medvivo to provide integrated urgent care services across BaNES, Swindon and Wiltshire

Medvivo has been awarded a five year contract to provide integrated urgent care services across Bath and North East Somerset (BaNES), Swindon and Wiltshire, from 1 May 2018. The healthcare provider, which is rated as ‘Outstanding’ by the Care Quality Commission will be the lead provider, working in collaboration with Vocare and BaNES Enhanced Medical Services (BEMS+).

Jo Cullen, Director of Primary and Urgent Care at Wiltshire Clinical Commissioning Group (CCG), said:

“In line with the NHS GP Forward View requirements, we have been working hard to develop and deliver a functionally integrated 24/7 urgent care service.

It’s more than just bolting together the existing NHS111 and out-of-hours services and calling it by a new name, it’s the introduction of an innovative new service that dovetails with existing primary care services. It will provide patients with a clear, clinically-led and local urgent care service that ensures they receive the right care, at the right place at the right time.”

Medvivo will be responsible for running the NHS111 service across BaNES, Swindon and Wiltshire and will develop the service model to include a new locally managed ‘clinical hub.’

Dr Jamie Brosch, Medical Director for Medvivo, explains:

“The new clinical hub is a fantastic new element of the service. Callers to the 111 service will be listened to and advised about what action they should take next. Following their initial conversation with the 111 call handler, it may be necessary for them to receive further medical advice. In this situation, the caller will be able to talk to the clinical hub – a team of experienced health professionals who can collectively make clinical assessments, give advice and arrange urgent care if required. This will mean that no decision is made in isolation.

It’s local too as it is Wiltshire based, so the team know the area and local healthcare services that are available and with the support of a comprehensive directory of services, are able to confidently pass that information on to callers.

Medvivo’s responsibility for providing the GP out-of-hours service will extend to BaNES. Wiltshire and telecare monitoring and urgent care and response at home for Wiltshire Council will continue to be provided by Medvivo.

We’re really proud that Medvivo has been awarded the contract and we are committed to delivering an innovative new urgent care service for people in BaNES, Swindon and Wiltshire.” 

Local patients and residents will receive information about the new integrated urgent care service and how to access it ahead of the launch on 1 May 2018.

Dr Richard Sandford-Hill, Chair of Wiltshire Clinical Commissioning Group, said:
“We are delighted that Medvivo has been awarded this contract and very much look forward to working with them in developing a high quality and responsive integrated urgent care service for people in BaNES, Swindon and Wiltshire.”
Peter Lucas, Lay Member of Wiltshire Clinical Commissioning Group, added:
“This is an immense project which, importantly, has the opportunity to really transform the provision of urgent care across BaNES, Swindon and Wiltshire. I’m really looking forward to seeing this happen.”

The NHS111 service is currently provided by Care UK in BaNES, Swindon and Wiltshire. The GP out-of-hours service in Wiltshire is currently provided by Medvivo and by Vocare in BaNES. Great Western Hospitals Foundation Trust will continue to provide the GP out-of-hours service in Swindon, as that particular service was not included as part of the procurement.

Joining up a number of urgent care services across the region will help to ensure everyone has access to the same high quality, personalised and responsive service.