Malmesbury Medical Partnership rated outstanding following inspection

A Wiltshire GP practice, Malmesbury Medical Partnership has been rated ‘Outstanding’ following a recent inspection on 3 March 2016, by the Care Quality Commission.

The practice, which looks after more than 15,000 patients, is awarded an outstanding rating for effective services, services that are responsive to people’s needs and services that are well-led. They are rated as good for safe and caring services and the practice is rated as outstanding overall.

Commenting on the rating, Dr Geoff Payne, Medical Director for NHS England, South (South Central) said:
“The CQC inspections ensure that every patient receives consistently high quality care and we are delighted that Malmesbury Medical Partnership has been recognised as delivering an outstanding service to their patients.

“The practice was found to use innovative and proactive approaches to improve patient outcomes and work with other local providers to share best practice. For example the practice worked with other stakeholders to collaborate and then introduce an in-house frail elderly service. The practice also works proactively with its patients and was found to make changes to services following feedback from patients and its patient participation group.

“This outstanding rating is a great achievement for staff at Malmesbury Medical Partnership.”

Dr Peter Jenkins, Chair , Wiltshire Clinical Commissioning Group said:
“This is a fantastic outcome for Malmesbury Medical Partnership and we are very pleased to see the Practice achieve an Outstanding rating in the CQC’s latest report.  All member practices are encouraged to look for new and innovative ways of working which place the patient at the heart of practice decisions and we are delighted to see Malmesbury Medical Partnership recognised for its hard work and dedication. Well done to the whole team.”
Mr David Grogan, Managing Partner at Malmesbury Medical Partnership said:
“We are very pleased to receive this outstanding rating from CQC and would like to thank our staff and patients for their continued help and support. It is really heartening to see both our services and our proactive work such as the initiative with the local council to introduce an in house art programme, being recognised in this way. We are committed to ensuring the primary care service we provide is of the best possible quality and will continue to work hard for the benefit of our patients.”

The CQC particularly highlighted the following areas of outstanding practice at Malmesbury Medical Partnership:

  • Staff were found to raise any concerns, incidents or near misses and all learning opportunities from internal and external incidents were maximised
  • Staff used innovative and proactive approaches to improve patient outcomes. For example working with other stakeholders to introduce an in-house elderly frail service.
  • The practice also works with the local community to plan how services can best meet patient’s needs. For example, they worked with the local council to introduce an in house art programme. They also worked with the local wildlife trust to develop opportunities for patients with mental health issues.
  • The practice was found to work proactively with its patients and patient participation group (PPG), making changes to services following suggestions from patients and its PPG.
  • The practice was also found to actively review complaints and ensure they are responded to and changes are implemented where appropriate leading to improvements.

To read the full CQC quality report into Malmesbury Medical Group visit