November 2017


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Welcome to the first issue of our new monthly newsletter!

We want to provide a regular source of information for Wiltshire people that helps to keep you ‘in touch’ with the commissioning and development of your local healthcare services. Wiltshire is a beautiful county comprising a mix of town and country and completely rural in between, making the provision of easily accessible healthcare services for all who live here challenging to say the least – but not impossible.

But this newsletter isn’t just about telling you what’s going on; it’s important that we hear your views on current and future healthcare services to help inform our planning. In this issue, we’re asking for your thoughts on urgent GP appointments and support for those with diabetes – please do take a few minutes to complete the surveys.

We recently announced Medvivo as the provider for a new integrated urgent care service, which launches on 1 May 2018 and asked our Patient Participation Groups (PPG) for help with designing the options a caller would hear when they dial 111 – their feedback was invaluable. This is a fantastic example of helping to shape our local healthcare services; why not find out about your GP Practice’s PPG and how you could get involved?

With the nights drawing in, we encourage you all to stay safe and well this winter.

Take care, Linda

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In the news!

Meet our new Chair – Dr Richard Sandford-Hill

Dr Richard Sandford-Hill became our new Chair on 1 October 2017, after being voted in by Wiltshire GPs.

Having spent four years as a Governing Body member, Dr Sandford-Hill has a sound understanding of Wiltshire CCG and the challenges it faces and he is committed to ensuring the CCG continues to provide fair access to high quality, locally delivered health services.

Dr Sandford-Hill said: “I’m delighted to take up this new opportunity and I look forward to working closely with our partners to provide strong, sustainable health and care services now and for future generations.”

New provider announced for Integrated Urgent Care Services

Medvivo has been awarded a five year contract to provide integrated urgent care services across Wiltshire Bath and North East Somerset (BaNES) and Swindon, from 1 May 2018.

Medvivo will be responsible for running the NHS 111 service across Wiltshire, BaNES and Swindon and will develop the service model to include a new locally managed ‘clinical hub’.

The new clinical hub means that callers to the 111 service will be listened to and advised about what action they should take next. If they require further medical advice they will be able to talk to the clinical hub – a team of experienced health professionals who can collectively make clinical assessments, give advice and arrange urgent care if required. It means no decision is made in isolation.

Local patients and residents will receive information about the new integrated urgent care service and how to access it, ahead of the launch on 1 May 2018.

Read more news articles here.

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Have your say!

Diabetes survey: 12 October – 1 December 2017

We want to improve the care of all diabetics in Wiltshire; so we need to understand what matters to you. Next Spring we are launching a wellbeing toolkit for all diabetics and those who support them.

Please complete this short survey and tell us where the gaps are in the information you need to help support the management of diabetes. Your comments will help to shape the new wellbeing toolkit.

Urgent GP appointments – where would you go?

If you need a same day urgent GP appointment – this could mean that you might not be able to see your usual GP and you may have to travel to a different practice. Urgent GP appointments are booked on the day and are for patients who have health problems which cannot wait for a routine appointment.

We want to hear your views on accessing urgent GP appointments. Tell us what you think by completing this short survey.

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Every year we support a number of national health campaigns and run some local ones too. Click on the images below to find out more about our current campaigns.

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