Consultation and engagement

We want to involve our patients and the wider community in the decisions that we need to make about commissioning the right healthcare services for people living in Wiltshire. On this page, you will find information about our current consultations and an archive of our previous consultations. If you’d like to know more, contact us.

Our current consultations

Accessing Urgent GP appointments
Urgent GP appointments are booked on the day and are for patients who have health problems which cannot wait for a routine appointment.

We want to hear your views on accessing urgent GP appointments. Tell us what you think by completing this short survey.

Partner consultations

What does a good perinatal service look like?

Do you have lived experience of mental ill health during pregnancy and the first year of postnatal parenthood? 

Avon and Wiltshire Mental Health Partnership (AWP) are looking for your feedback on what a good perinatal service looks like and how it should be evaluated.

There are a series of events to gather your views on perinatal services in BaNES, Swindon and Wiltshire.


What would you do

Share your views on the future of the NHS – Healthwatch Wiltshire are undertaking consultation on the NHS Long Term Plan. 

The Government is investing an extra £20bn a year in the NHS until 2023. Now it’s your chance to have your say on how money should be spent on services in Wiltshire.
Share your views on how you think the NHS can help people live healthier lives, what would make local services better, and how care for people with long term conditions could be improved. 
Take part in Healthwatch’s  What would you do? survey here and share your views today.  
You can also tell them more about how care could be improved for people with conditions that health and care providers have made a priority.  If you have experience of cancer, heart and lung diseases, mental health, dementia, learning disability, autism, or a long term condition such as diabetes or arthritis, please click  here to share what you think. All responses are anonymous.  
You can also share your views on the future of NHS services at a series of meetings:
  • Monday 1 April – 10.30am-12pm, Allied Services Meeting, Tidworth, SP9 7EP  
  • Tuesday 2 April – 10am-2pm, Beversbrook Medical Centre, Harrier Lane, Calne, SN11 9UT  
  • Friday 5 April – 9.30am-12.30pm, Warminster Library, Three Horseshoes Walk, Warminster, BA14 9BT
  • Tuesday 9 April – 10am-2pm, Springfield Community Campus, Beechfield Road, Corsham, SN13 9DN
  • Thursday 11 April – 8.00am-3.00pm, Devizes Market, Market Place, Devizes
Find out more on the Healthwatch website.

Healthwatch Wiltshire – survey for people involved in dementia friendly initiatives

Are you involved in a dementia friendly initiative in Wiltshire? Help build a picture of dementia friendly work by taking Healthwatch Wiltshire’s survey about your work helping people living with dementia.

National consultations

Using Health and Social Care Information

The Department of Health and Social Care would like to find out more about people’s experiences of using health and social care information to understand how and why you use this information.  

They put together a short survey with five questions and the option to be included in a future webinar.  The survey should take no more than approximately 5-10 minutes to complete.

The survey closes at midnight on Monday 15 April 2019.


Implementing the NHS Long Term Plan – proposals for possible changes to legislation

NHS England are inviting patients, NHS staff, partner organisations and interested members of the public to give your views on potential proposals for changing current primary legislation relating to the NHS.

The proposals are based on what they have heard from patients, clinicians, NHS leaders and partner organisations, as well as national professional and representative bodies. They are intended to better enable NHS organisations to work collectively.

NHS England want to hear from as many people and organisations as possible. They intend to share feedback with other NHS bodies, the Parliamentary Health and Social Care Select Committee and the Department of Health and Social Care to further develop the ideas. 

You can read more about the proposals, complete the survey and give your views on the consultation web pages.

Consultation closes on 25 April 2019.


Join the Patient and Public Voice (PPV) Forum, and help put people and communities at the heart of the NHS Cancer Programme

The NHS Cancer Programme exists to improve early diagnosis, survival, quality of life and patient experience for people with cancer.  Forum members will:

  • help the programme consider and prioritise the needs of people and communities
  • advise on involving people in designing new systems, policies, procedures and guidelines
  • champion the programme’s outcomes within their networks
  • build links with local communities, people affected by cancer, patient groups, and carers so their views may be reflected.

The Forum will meet twice a year, with further opportunities to be involved in work outside these meetings.

The closing date for applications is Friday 26 April 2019.

The Forum will have its first meeting on Tuesday 21 May 2019 in London.

Visit the NHS England website for more information and to apply.

Past consultation and engagement  >

Transforming Maternity Services Together – February 2019 >

We consulted on our proposal to transform maternity services across Bath and North East Somerset (BANES), Swindon and Wiltshire. This consultation ran from 12 November 2018 until 24 February 2019.

Thank you to all those who participated in the consultation by completing a survey form, attending a public meeting or being part of the discussions across the region.

Information on the proposals is available on the Transforming Maternity Services Together website.

The consultation period is now closed and we will provide information on the results and the next steps when they become available.

Health-based Place of Safety survey – December 2018 >

The Avon and Wiltshire Mental Health Partnership NHS Trust (AWP) consulted on the public on improvement requirements for the Health Based Place of Safety (HBPoS) Suites in Swindon and Wiltshire.

Find out more information in our news article.

Thank you to all those who participated in survey.

The survey closed on Monday 31 December 2018 and we will provide information on the results and next steps when they become available.

Gluten-free foods on prescription  – July 2018 >

In February 2018 the Department of Health and Social Care (DHSC) announced its decision to nationally restrict the prescribing of gluten-free foods. This is in response to the public consultation in 2017 on the ‘Availability of gluten-free foods on NHS prescription’.

We engaged with the public, patients and clinicians on two proposed options that would change the prescribing approach to gluten-free foods in Wiltshire. 

Find out more about the proposed options and the engagement process.

The survey period closed on 22 July 2018.

Outcome:  28 November 2018 NHS England issued new guidance on prescribing gluten-free foods in primary care. Gluten-free prescriptions are now restricted to certain bread and mixes. This delivers savings to the NHS and helps mitigate the risk that those on lower incomes would not be able to purchase their own gluten-free foods from retail outlets where prices can sometimes be higher and availability more limited. 

Non emergency patient transport  – November 2017 >

Clinical Commissioning Groups across the South West are working collaboratively to develop a consistent approach to eligibility for NHS-funded patient transport. Patient transport is a non-emergency service offered to people who cannot get to their hospital appointments because their health condition impacts on their ability to use routine transport (cars/trains/buses/taxis/wheelchair taxis). 

National eligibility criteria were set in 2007, however these have been subject to variation in local interpretation, agreed exclusions, and the way that eligibility is applied. The aim of the Clinical Commissioning Groups is to ensure that NHS-funded non-emergency patient transport is provided in a fair way for all those who need help getting to hospital appointments.

We asked for your views on how we could  provide fair access to NHS-funded non-emergency patient transport. The survey was open from Monday 16 October – Friday 10 November 2017.

Outcome: The findings from the consultation were used to inform discussions between the six participating CCGs regarding equity of access to PTS services, for all patient groups, and for patients across the South West. This has resulted in a common methodology, approach and process for the assessment of PTS eligibility used by these CCGs.

This agreed common methodology, approach and process includes determining eligibility based on a patient’s need for NHS-funded transport, not their diagnosed condition. As a result, automatic eligibility based on diagnosed condition is no longer in place, except for renal dialysis patients (and for whom further work is in progress across the South West to help support the most appropriate transport option per patient). 

For Wiltshire and three other CCGs using Arriva as their PTS provider, the findings were also used to inform the revised service specification for the replacement PTS contract that goes live in June 2019.

Wiltshire Joint Carers Strategy 2016-20  – July 2016  >

This strategy has been developed with input from the council, NHS Wiltshire Clinical Commissioning Group, Carer Support Wiltshire, Wiltshire Parent Carer Council, Alzheimer Society, Spurgeons, Wiltshire’s Acute Hospitals, Avon and Wiltshire Mental Health Partnership, Wiltshire Citizen’s Advice, as well as over 50 carers.

Wiltshire Council gathered views on the draft Wiltshire Carers Strategy to see if the priorities and actions identified were the right ones and whether anything further needed to be added or considered. 

The consultation closed on 11 July 2016.

The current Wiltshire Joint Carers Strategy 2017 – 2022 is available on our website.

RUH sexual health clinic relocation  – June 2016  >

The Sexual Health Clinic provides around 6000 walk in and booked appointments a year. The team offer free, friendly non-judgemental and confidential testing, treatment and advice in relation to sexually transmitted infections including HIV.

The Trust planned to relocate the Sexual Health Clinic, including the clinical and support team, to the Riverside Health Centre in Bath later in the year, to share premises with other health service providers including Sirona’s Contraception and Sexual Health Service (CaSH).

The trust wanted to hear from patients, staff, and those with an interest in the service to understand their views on the proposed relocation. 

They also asked about what works well and what could be improved in the future. Feedback was used to help in planning to ensure that they continue to provide the best service for current and future users of the Sexual Health Clinic.

This consultation closed in June 2016 and you can read the results here.

Wiltshire’s plan to tackle obesity: have your say  – April 2016 >

The Council and Wiltshire Clinical Commissioning Group consulted on its joint draft Obesity Strategy designed to empower individuals, families and local communities to achieve and maintain a healthy weight. A number of priorities, aims and objectives were included and they asked for views on their appropriateness and relevance.

Obesity impacts on everyone –  in Wiltshire at this time, 29.3% of children aged 10 to 11 years old were overweight or obese, along with 63.6% of adults.

The consultation closed on 30 April 2016 and Wiltshire’s Obesity Strategy 2016 -2020  was published following this.

Code of practice on confidential personal information  – February 2016 >

The Code establishes the practices that CQC follows to obtain, handle, use and disclose confidential personal information. Access to confidential personal information plays an essential role in CQC’s inspections and the wider regulation of health and social care services in England.

The CQC asked for people’s views on whether the updated Code of practice provided a consistent and lawful approach to obtaining, using, disclosing and handling confidential personal information across all areas of CQC’s work.

The consultation closed in February 2016 and a response was published in September 2016.

Proposed changes to the Connect2 Wiltshire Hopper service to the Royal United Hospital  – November 2015 >

The Connect2 Wiltshire Hopper service to the Royal United hospital played an important role in helping people to get to outpatients appointments, to work, and for hospital visiting. Due to financial pressures Wiltshire Council consulted on two scenarios for the Connect2 service:

  • Changes to the service that would reduce the subsidy required, to be implemented early in 2016. These would include a reduced frequency of service and an increase in the fares charged
  • Complete withdrawal of the service, which may be a possible outcome if funding cannot be secured to keep the service running beyond March 2016

This consultation closed in November 2015

Securing a permanent location for Wiltshire’s specialist hospital dementia care ward  – February 2015  >

Click here

Survey of Experiences of Care in the Last Months of Life – February   2015  >

Click here

Children’s Community Health Services – November 2014  >

Click here

Five Year Plan  >

Click here