Consultation and engagement

We want to involve our patients and the wider community in the decisions that we need to make about commissioning the right healthcare services for people living in Wiltshire. On this page, you will find information about our current consultations and an archive of our previous consultations. If you’d like to know more, contact us.

Consultation updates

Transforming Maternity Services Together
Thank you to everyone who took part in our consultation and shared their views with us. There were many suggestions for how we can improve services and these will help inform our future plans.

Since we started this process in 2017, more than 4500 mums, families, staff and partners in the community have shared their views and ideas about how to deliver a safe and positive birth and maternity experience for families in B&NES, Swindon and Wiltshire, as well as prepare them to approach parenting with confidence.

A final set of recommendations was submitted to a joint meeting of the BaNES, Swindon and Wiltshire Clinical Commissioning Groups Governing Bodies on Thursday 16 January 2020. The recommendations were approved unanimously. 

You can read more about the decision on our website.

You can  find more information on the proposals on the Transforming Maternity Services Together website.

If you have any queries, please email us at


Our Health Our Future
Thank you to everyone who took part in the Our Health Our Future survey. The full report along with a summary of the results are now on the website

Our current consultations

Accessing Urgent GP appointments
Urgent GP appointments are booked on the day and are for patients who have health problems which cannot wait for a routine appointment.

We want to hear your views on accessing urgent GP appointments. Tell us what you think by completing this short survey.

Partner consultations

Speak up in 2020

Healthwatch nationally are asking people to share their experiences of NHS or social care services. Your views will be shared with our local Healthwatch to help influence your local services and plans.

Take the survey on the Healthwatch website.


Adult safeguarding
Healthwatch Wiltshire are working with Wiltshire’s Adults Safeguarding Board (WSAB) to ensure the views and experiences of those people who have been through this process are heard.

They would like to hear from you and your family about how the process worked for you, how supported and included you felt and what information you were given.

You can share your experience and find out more on the Healthwatch Wiltshire website. 


Advice and Contact

Healthwatch Wiltshire are asking for the views and experiences of people who have been in touch with Wiltshire Council’s Advice and Contact team

The Advice and Contact Service was launched in April 2018 to provide support and information on adult social care services. The survey will look at how well this new service is working and identify any areas that could be improved. 

Complete the survey on the Healthwatch Wiltshire website.


How military families access health and social care

Healthwatch Wiltshire’s survey asks military families how they access GP surgeries, dental care, mental health, social care and other services. They are also keen to know how health services in Wiltshire compare to where they have lived before.

Visit the Healthwatch Wiltshire website to take part in the survey.




Past consultation and engagement  >

What does a good perinatal service look like – April 2019 >

Avon and Wiltshire Mental Health Partnership (AWP) sought feedback from people with lived experience of mental ill health during pregnancy  and the first year of postnatal parenthood, on what a good perinatal service looks like and how it should be evaluated. 

They held series of events to gather views on perinatal services in BaNES, Swindon and Wiltshire.

We will provide information on the results and next steps when they become available

Transforming Maternity Services Together – February 2019 >

We consulted on our proposal to transform maternity services across Bath and North East Somerset (BANES), Swindon and Wiltshire. This consultation ran from 12 November 2018 until 24 February 2019.

Thank you to all those who participated in the consultation by completing a survey form, attending a public meeting or being part of the discussions across the region.

Information on the proposals is available on the Transforming Maternity Services Together website.

The consultation period is now closed and we will provide information on the results and the next steps when they become available.

Health-based Place of Safety survey – December 2018 >

The Avon and Wiltshire Mental Health Partnership NHS Trust (AWP) consulted on the public on improvement requirements for the Health Based Place of Safety (HBPoS) Suites in Swindon and Wiltshire.

Find out more information in our news article.

Thank you to all those who participated in survey.

The survey closed on Monday 31 December 2018 and we will provide information on the results and next steps when they become available.

Gluten-free foods on prescription  – July 2018 >

In February 2018 the Department of Health and Social Care (DHSC) announced its decision to nationally restrict the prescribing of gluten-free foods. This is in response to the public consultation in 2017 on the ‘Availability of gluten-free foods on NHS prescription’.

We engaged with the public, patients and clinicians on two proposed options that would change the prescribing approach to gluten-free foods in Wiltshire. 

Find out more about the proposed options and the engagement process.

The survey period closed on 22 July 2018.

Outcome:  28 November 2018 NHS England issued new guidance on prescribing gluten-free foods in primary care. Gluten-free prescriptions are now restricted to certain bread and mixes. This delivers savings to the NHS and helps mitigate the risk that those on lower incomes would not be able to purchase their own gluten-free foods from retail outlets where prices can sometimes be higher and availability more limited. 

Non emergency patient transport  – November 2017 >

Clinical Commissioning Groups across the South West are working collaboratively to develop a consistent approach to eligibility for NHS-funded patient transport. Patient transport is a non-emergency service offered to people who cannot get to their hospital appointments because their health condition impacts on their ability to use routine transport (cars/trains/buses/taxis/wheelchair taxis). 

National eligibility criteria were set in 2007, however these have been subject to variation in local interpretation, agreed exclusions, and the way that eligibility is applied. The aim of the Clinical Commissioning Groups is to ensure that NHS-funded non-emergency patient transport is provided in a fair way for all those who need help getting to hospital appointments.

We asked for your views on how we could  provide fair access to NHS-funded non-emergency patient transport. The survey was open from Monday 16 October – Friday 10 November 2017.

Outcome: The findings from the consultation were used to inform discussions between the six participating CCGs regarding equity of access to PTS services, for all patient groups, and for patients across the South West. This has resulted in a common methodology, approach and process for the assessment of PTS eligibility used by these CCGs.

This agreed common methodology, approach and process includes determining eligibility based on a patient’s need for NHS-funded transport, not their diagnosed condition. As a result, automatic eligibility based on diagnosed condition is no longer in place, except for renal dialysis patients (and for whom further work is in progress across the South West to help support the most appropriate transport option per patient). 

For Wiltshire and three other CCGs using Arriva as their PTS provider, the findings were also used to inform the revised service specification for the replacement PTS contract that goes live in June 2019.

Wiltshire Joint Carers Strategy 2016-20  – July 2016  >

This strategy has been developed with input from the council, NHS Wiltshire Clinical Commissioning Group, Carer Support Wiltshire, Wiltshire Parent Carer Council, Alzheimer Society, Spurgeons, Wiltshire’s Acute Hospitals, Avon and Wiltshire Mental Health Partnership, Wiltshire Citizen’s Advice, as well as over 50 carers.

Wiltshire Council gathered views on the draft Wiltshire Carers Strategy to see if the priorities and actions identified were the right ones and whether anything further needed to be added or considered. 

The consultation closed on 11 July 2016.

The current Wiltshire Joint Carers Strategy 2017 – 2022 is available on our website.

RUH sexual health clinic relocation  – June 2016  >

The Sexual Health Clinic provides around 6000 walk in and booked appointments a year. The team offer free, friendly non-judgemental and confidential testing, treatment and advice in relation to sexually transmitted infections including HIV.

The Trust planned to relocate the Sexual Health Clinic, including the clinical and support team, to the Riverside Health Centre in Bath later in the year, to share premises with other health service providers including Sirona’s Contraception and Sexual Health Service (CaSH).

The trust wanted to hear from patients, staff, and those with an interest in the service to understand their views on the proposed relocation. 

They also asked about what works well and what could be improved in the future. Feedback was used to help in planning to ensure that they continue to provide the best service for current and future users of the Sexual Health Clinic.

This consultation closed in June 2016 and you can read the results here.

Wiltshire’s plan to tackle obesity: have your say  – April 2016 >

The Council and Wiltshire Clinical Commissioning Group consulted on its joint draft Obesity Strategy designed to empower individuals, families and local communities to achieve and maintain a healthy weight. A number of priorities, aims and objectives were included and they asked for views on their appropriateness and relevance.

Obesity impacts on everyone –  in Wiltshire at this time, 29.3% of children aged 10 to 11 years old were overweight or obese, along with 63.6% of adults.

The consultation closed on 30 April 2016 and Wiltshire’s Obesity Strategy 2016 -2020  was published following this.

Code of practice on confidential personal information  – February 2016 >

The Code establishes the practices that CQC follows to obtain, handle, use and disclose confidential personal information. Access to confidential personal information plays an essential role in CQC’s inspections and the wider regulation of health and social care services in England.

The CQC asked for people’s views on whether the updated Code of practice provided a consistent and lawful approach to obtaining, using, disclosing and handling confidential personal information across all areas of CQC’s work.

The consultation closed in February 2016 and a response was published in September 2016.

Proposed changes to the Connect2 Wiltshire Hopper service to the Royal United Hospital  – November 2015 >

The Connect2 Wiltshire Hopper service to the Royal United hospital played an important role in helping people to get to outpatients appointments, to work, and for hospital visiting. Due to financial pressures Wiltshire Council consulted on two scenarios for the Connect2 service:

  • Changes to the service that would reduce the subsidy required, to be implemented early in 2016. These would include a reduced frequency of service and an increase in the fares charged
  • Complete withdrawal of the service, which may be a possible outcome if funding cannot be secured to keep the service running beyond March 2016

This consultation closed in November 2015

Securing a permanent location for Wiltshire’s specialist hospital dementia care ward  – February 2015  >

Click here

Survey of Experiences of Care in the Last Months of Life – February   2015  >

Click here

Children’s Community Health Services – November 2014  >

Click here

Five Year Plan  >

Click here