Wiltshire Pharmacy Opening Times for the August Bank Holiday

Opening times for your local pharmacy services on Bank Holiday Monday (26 August) are available below.
The pharmacies listed should be open on the dates as shown, the details are correct at the time published but are subject to change. You are advised to contact the pharmacy before attending to ensure they are open and have the medication you require.
 
Click here to view the downloadable PDF
 20190819-Wilts-August-BH-Pharmacy-Poster-2019-v1.0

Have you or someone you care for, recently left hospital?

The Local Government Association (LGA) is reviewing how health and care services in Bath and North East Somerset and Wiltshire are working together to support people when they leave hospital.

The LGA want to know what is and isn’t working well, so they can support health and care services and commissioners to identify what improvements need to be made in future.

Bath and North East Somerset CCG and Wiltshire CCG are helping the LGA to gather information on people’s experience on leaving hospital.

We would like to hear from you if –

  • you live in Bath and North East Somerset or Wiltshire and
  • you or the person you care for has had a stay in hospital while having treatment or recovering and left hospital within the last year.

 To share your experiences and views you can:

  •  Fill in our survey online or print out the survey form, fill it in and send it back to us. The survey closes on Monday 2 September 2019.
  •  Email yourvoice@nhs.net with anything you would like to say or call 01225 831 861.
  •  Take part in a group discussion at St Martins Hospital, Bath on Monday 23 September 2019. If you would like to join the group discussion, please email yourvoice@nhs.net or call 01225 831 861 to find out more.

Families encouraged to #wearitwell over the summer holidays

Wiltshire Clinical Commissioning Group is encouraging families in Wiltshire to #wearitwell and share photos of their summer holiday fun in the sun as a way of reminding others about the importance of sun protection.

The campaign aims to get people in Wiltshire to share the important health guidance from NHS England and NHS Improvement’s Cover Up Mate campaign amongst their friends and families by putting the guidance into practice and uploading their photographic evidence to Twitter using the hashtags #wearitwell and #coverupmate.

Dr Richard Sandford-Hill, GP at Market Lavington Surgery and Chair of Wiltshire CCG, explains:
“Each year we remind people about the importance of covering up in sun, but this year we thought we’d get the people of Wiltshire involved in helping to spread the health advice too!
“Getting sunburnt just once every two years can triple your risk of melanoma skin cancer, so it’s important that we make sure we take the necessary steps to be able to enjoy the sun safely and to prevent ourselves from sunburn. “Many people are unaware that you can still burn if it’s cloudy or overcast and while sunburn is usually short-lived and mild, it’s important to take precautions to avoid it because it can increase your chances of developing skin cancer later in life.”

How to protect yourself from sunburn

  • Cover up when you are out in the sun – wear loose clothing and a wide-brimmed hat to protect as much skin as possible and protect your eyes with sunglasses that block at least 99% of UV light.
  • Use a sun cream with an SPF of 30 or higher and at least 4-star UVA protection and reapply every two hours and after swimming.
  • Seek shade and limit your direct exposure to the sun, especially between 11am and 3pm when UV rays are at their strongest.
  • Avoid tanning beds and sunlamps – both cause serious long-term damage and contribute to skin cancer.

What to do if you have sunburn

  • Treat minor sunburn at home by cooling the skin down by having a cool bath or shower. Then apply soothing aftersun or calamine lotion
  • Drink plenty of fluids to help cool you down and prevent you from getting dehydrated. Painkillers such as ibuprofen or paracetamol will help relieve any pain.
  • Visit your pharmacist for advice on treatment to reduce your symptoms and reduce any inflammation.

If you start to feel unwell or have any concerns about your sunburn, particularly if you are burnt over a large area, have blistering or swelling of the skin, chills, dizziness, sickness or a high temperature of 38c or above, call NHS 111 – they are available 24 hours a day, seven days a week.

If you notice any changes to your skin after being out in the sun, including a new mole, growth or lump or you have any moles or freckles that have changed in size, shape or colour, you should go and get them seen by your GP. Skin cancer is much easier to treat if it’s found early.

In the UK 86% of cases of melanoma, the most serious type of skin cancer, could be prevented through enjoying the sun safely.

Find out more: http://www.wiltshireccg.nhs.uk/our-campaigns/wear-it-well-wiltshire

Health and care leaders in Bath and North East Somerset, Swindon and Wiltshire will be listening to views put forward by local residents as they draw up plans for the future.

Over 2000 people across the region have passed on their views about improving health and care services by answering questionnaires and attending events organised by local Clinical Commissioning Groups (CCGs) and independent health champion Healthwatch.

Members of the public were invited to share their views as part of the Our Health Our Future campaign, organised by local CCGs, and the Healthwatch  #Whatwouldyoudo? campaign. The results of the Healthwatch survey have been published online.

The Healthwatch survey showed local people would like to see improved use of technology for booking appointments, more help for people to lead healthier lifestyles, shorter waiting times for access to GP appointments and for health professionals to have a better understanding of long-term health conditions such as autism.

The Our Health Our Future campaign closed on 31 July and collected responses from around 1600 people across Bath and North East Somerset, Swindon and Wiltshire. Results from the survey will now be analysed by an independent researcher and will be shared with the public in the autumn.

Views collected from both campaigns will be used by health leaders as they draw up a plan for how health and care services across the region will be organised over the next five years

Dr Ian Orpen, Chair of the BaNES, Swindon and Wiltshire Clinical Board, said:
“We’d like to thank everyone who took the time to fill in the surveys and speak to us at events across the region over the past few weeks. “It’s clear that local people have strong views about how heath and care services should be organised in the future. We will listen to them and make sure we address their concerns as we draw up plans for how we organise services over the coming years.”
Carol Willis, Manager at Healthwatch Swindon said:
“The Government is investing an additional £20 billion a year until 2023 in the NHS to implement the vision laid out in the NHS Long Term Plan. We were asked to help find out what local people thought was the best way for the NHS in Bath & North East Somerset, Swindon and Wiltshire to invest in the right services as part of this plan. “It was wonderful to listen to so many people keen to make a difference to our local NHS. These views are all in the report and we will now monitor how the local NHS responds.”

Red bags to help care home residents leave hospital sooner

A new innovative ‘red bag’ scheme launches on 1 August 2019 by Wiltshire Clinical Commissioning Group (CCG) which is designed to help care home residents in Salisbury who are admitted to hospital, to receive improved care and reduce their length of stay in hospital.

Gill May, Executive Director of Nursing and Quality for Banes, Swindon and Wiltshire Clinical Commissioning Groups said:
“The red bag is a simple initiative that enables a smooth handover from the care home to the ambulance and then to the hospital staff because all of the patient’s information and personal belongings are together in the red bag.

“It helps those who provide care at all stages of the patient’s journey to have immediate access to the information they need, and it will help patients to get home more quickly because the risk of misplacing their belongings is reduced.”

Lisa Wood, Paramedic from South Western Ambulance Service NHS Foundation Trust said:
“Because the patient has all of their medical information easily accessible there in the bag, it will help our paramedics to triage the patients and make the right decisions for them more quickly before handing them over to the care of the hospital staff.”

Included in the red bag is a ‘this is me’ document, which provides information about the patient’s needs, interests, likes and dislikes, which helps those caring for them to do so on a more personal level.

While in hospital a patient will see different clinicians in different parts of the hospital. Their red bag stays with them throughout this journey meaning that those caring for them have immediate access to their up to date medical information and medication and the patient keeps their personal items with them.

The red bag stays with the patient until they are ready to go back to their care home and includes a copy of their discharge summary to help the care home staff to provide continuity of care for their resident.

Wiltshire CCG intends to provide red bags to care homes in the rest of the county by the end of this year.

Red bags were first introduced in Sutton CCG, London in November 2015 and so far the initiative has reduced hospital stays by 4.4 days per resident, saving £354,994 in 2017/18; stopped patients losing personal items such as dentures, glasses and hearing aids; and improved communication between care home and hospital staff saving time, resources and duplication.

Wiltshire CCG has taken elements from the Sutton CCG model and worked it into a project that is aimed at improving the experience, quality and safety of patient care, reducing pressure on A&E and supporting effective working relationships between care homes and health and social care organisations.

Awards Given to GP Practices Going Above and Beyond for Unpaid Carers

GP practices in Wiltshire going above and beyond for unpaid carers were recognised at the Carer Support Wiltshire Investors in Carers GP Accreditation Scheme Awards, which took place on Wednesday, 17th July at Devizes Town Hall.

The awards recognise and celebrate those Wiltshire GP practices who have met a number of requirements, including maintaining an
up-to-date carer’s register, having a carer’s lead, providing flexible appointments for carers and holding a minimum of one carer’s clinic per year. The clinics are run in partnership with the CSW Community Connector team.

This year saw 28 practices receiving the highest possible platinum award – up from 17 last year. The new platinum level was introduced in response to the outstanding support to carers provided by many GP Practices in Wiltshire.

The scheme aims to raise awareness of carers’ issues in GP practices and provide a system of awards to recognise their support to carers.

Gabby Wright, Practice Nurse at Trowbridge Health Centre said:
“The Carers GP Accreditation Scheme Awards are a great indication of how well supported Carers are through GP practices who are working alongside Carer Support, Wiltshire.

“It allows GP practices to all be held to the same high standards of support, which also means Carers throughout Wiltshire are able to find the information and help they require and it is readily available and easy to find.

“Here at Trowbridge Health Centre we are delighted that our hard work has been recognised with a platinum award for the second year running.”

According to a recent State of Caring Survey 2019, conducted by Carers UK of over 7,500 carers, 72% of carers responding said they had suffered mental ill health as a result of caring and 61% reported physical ill health as a result of caring. Almost two-thirds of carers (64%) say they have focused on the care needs of the person they care for and not on their own needs.

GP Practices continue to be the main source of referrals to CSW and are often the first point for a carer to acknowledge their caring role and access support. Holding carer clinics at GP surgeries in rural areas also means carers in isolated locations can access face to face support and information. From April 2018-March 2019 78 carer clinics were run at GP surgeries across Wiltshire, which assessed and supported the needs of 381 carers.

The awards were presented by Tim Burns, Commissioning Manager and Dr Richard Sandford-Hill, Chair, both of Wiltshire Clinical Commissioning Group. Carer Support Wiltshire’s service is jointly funded by Wiltshire Council and the NHS Wiltshire Clinical Commissioning Group.

Three local NHS Clinical Commissioning Groups take steps to become one organisation

Three groups responsible for the planning, buying and monitoring of health services in Bath and North East Somerset, Swindon and Wiltshire could become one single organisation as soon as April 2020.

As one CCG, health leaders can reduce variation in care and standardise best practice so everyone can access high quality treatment and services, regardless of where they live. Working as one organisation will also help the CCG meet financial challenges by, for example, offering greater buying power, eliminating the duplication of administrative support functions and streamlining governance processes. The savings made can then be invested in frontline services or transformational projects.

The move is in line with similar mergers across the NHS and follows national guidance for health and care services to work more closely together and move towards becoming Integrated Care Systems to give everyone the best start in life, world-class care for major health problems and help to age well.

Dr Ian Orpen, Chair of the BaNES, Swindon and Wiltshire Clinical Board, said:
“CCGs up and down the country have either already merged or are beginning plans to merge to help better meet the needs of their local populations. We believe that now is the right time for our three CCGs to come together to form a leaner, more strategic, single organisation to serve local people.

“The three CCGs have a history of working together to deliver high quality care, and in the past year, we have increased our partnership working. For example, we have a single Chief Executive and executive management structure, which has led to more consistent leadership and a clearer direction to staff.

“I believe that as a single CCG, we will be in a stronger position to improve outcomes for patients, whilst still retaining our local voice.”

At their recent public meetings, the Governing Bodies of BaNES, Swindon and Wiltshire Clinical Commissioning Groups (CCGs) approved plans to apply to NHS England to create one single organisation. Prior to submitting the application, the CCGs will engage with the public, staff, providers and other key stakeholders, and the GP membership of each CCG will then vote on a final decision to apply for a merger.

The three CCGs will then submit an application to NHS England and, if approved, the three groups will become a single CCG on 1 April 2020.

People living in Bath and North East Somerset (BaNES), Swindon and Wiltshire who want to share their views can do so by visiting:
www.bathandnortheastsomersetccg.nhs.uk
http://www.swindonccg.nhs.uk/
http://www.wiltshireccg.nhs.uk/

More pupils in the future across Bath and North East Somerset, Swindon and Wiltshire will have access to specially trained mental health practitioners thanks to funding for a new programme.

Wiltshire Council, Wiltshire Clinical Commissioning Group and Bath and North East Somerset Clinical Commissioning Group successfully bid for funding to be part of NHS England’s Mental Health Support Team (MHST) Trailblazer programme.

The programme is already being implemented in Swindon and has been successfully rolled out in a number of other areas across the country. Now pupils across B&NES and Wiltshire will benefit from the second wave once the scheme starts in January 2020.

The scheme will see MHSTs working directly in selected schools and colleges across the region by providing on-site access to early mental health support.

The teams will provide early intervention for mild to moderate mental health issues, such as exam stress, low mood or friendship difficulties as well as providing support to staff. They will also act as a link with local specialist children and young people’s mental health services ensuring, if appropriate, that pupils can access more intensive support.

The funding for the scheme comes as recent public engagement driven by local health and care organisations has found that young people would prioritise better and faster access to mental health services.

One in nine young people aged 5 to 15 had a diagnosable mental health condition in 2017 and teenagers with a mental health disorder are more than twice as likely to have a mental disorder in adulthood. This package of measures is part of the Government’s plan to improve mental health support for children and young people, including identifying mental health issues before they become more acute.

Wiltshire Council Cabinet member for children, Pauline Church said:
“Now more than ever young people are under pressure, stress and social anxiety can cause real problems which affect their wellbeing and mental health”. “We know there is some excellent support out there already. This Trailblazer programme will build on that and provide even more support, earlier and where young people tell us that they want to receive it – in schools. The programme will help young people to improve their emotional health and wellbeing and get back on track.
Lucy Baker, Acting Commissioning Director for Maternity, Children and Mental Health at Wiltshire CCG said:
“It’s fantastic news that we’ve received funding for this important scheme. We know children, young people, their parents, supporters and carers want to be able to access mental health services quickly and easily and the Trailblazer scheme is a significant step forward in enabling that to happen.”
Dr David Soodeen, Clinical Director for the South West Mental Health Clinical Network, said:
“The process of growing up can lead to a number of issues which can impact upon the mental health of children and young people – exam stress, behavioural difficulties or friendship issues to name just a few. We believe that if intervention can take place early on, it may help stop worries becoming much bigger mental health issues. “By putting mental health support teams in to schools and colleges, the Trailblazer programme offers a really exciting opportunity to work differently with young people, supporting their mental health needs at an earlier stage and in a familiar setting. “Improving access to mental health support is a key theme of the NHS’ Long Term Plan and our congratulations go to everyone involved in securing this funding  – this will make a real difference to the local population and we look forward to working with both them, and colleagues in education, on delivering their plans.”

Wiltshire Council Press release: People asked to feedback on key health plan

Views are being sought on a strategy which sets out how people’s health and wellbeing will be supported in Wiltshire, giving them the best opportunities to thrive.

A consultation on the draft Wiltshire Health and Wellbeing Strategy 2019-2022 is underway and people have until 5 August to provide their feedback.

The strategy has been put together by Wiltshire’s Health and Wellbeing Board and their aim is to achieve the best outcomes for Wiltshire’s population through good quality housing, education, employment and safe communities.

The strategy is broken down into four main areas; prevention, tackling inequalities, localisation, and integration.

The role of Wiltshire’s Health and Wellbeing Board is to lead on work to improve the health and happiness of Wiltshire, specifically focusing on reducing health inequalities. It also considers the impact of health on the wider local authority and partnership agendas including housing, education, employment, crime, vulnerability and safeguarding.

Baroness Scott of Bybrook OBE, Leader of Wiltshire Council and co-chair of the Wiltshire Health and Wellbeing Board, said:
“This key document will underpin all our work to support health and social care in Wiltshire; which is of course relevant to so many people in the county.

“I welcome people to provide us with feedback to help inform our decision making so that the delivery of services in these areas are reflective of local needs. I appreciate everyone taking the time out to support us with this vital work.”

Dr Richard Sandford-Hill, Chair of Wiltshire Clinical Commissioning Group and co-chair of the Wiltshire Health and Wellbeing Board said:
“I’ve been a doctor in Wiltshire for 25 years and during that time I have seen the positive impact of effective medicine on life expectancy. However for us to live long, happy and healthy lives it relies on the combination of a healthy environment, supportive communities, housing, education and employment to have a positive impact and make the biggest difference.”

“It is therefore really important to us that we get this Health and Wellbeing strategy right for people and communities across Wiltshire. I encourage you to have your say and share your ideas with us.”

The consultation and associated strategy can be found at https://wiltshire.objective.co.uk/portal/public_health_and_public_protection/wiltshire_health_and_wellbeing_strategy_2019-2022_consultation

What would you change about local health and care services?

Younger people in Bath and North East Somerset, Swindon and Wiltshire are being given an opportunity to help shape how health and care services are provided in the future.

Over the next seven weeks, NHS and Local Authority organisations will invite all local residents to say what they need to live healthier and happier lives as part of a new campaign being launched today called Our Health Our Future.

Organisations involved are particularly keen to hear the often overlooked views of younger people who will be using services in the future.
Answers will be used by health and care providers as they work to publish a forward looking plan this autumn which will set out how everyone will be able to access the services and support they need. The new plan will outline a local response to priorities laid out in the NHS Long Term Plan which was published in January.

People will be able to share their views by filling in a simple survey online at www.ourhealthourfuture.org or by asking for a paper copy. They can also pass on their views at engagement events taking place across the local area over the next few weeks.

Tracey Cox, Chief Executive Officer for Bath and North East Somerset, Swindon and Wiltshire Clinical Commissioning Groups said:
“Health and care organisations and local authorities are developing a bold plan for the next five years that will ensure our services provide support through every stage of people’s lives – so they start well, live well and age well.

In order to plan for the future, we need to know what matters, so we’re asking everyone to take a few minutes to fill in our survey and make sure their views are heard.

Our Health Our Future is about capturing everybody’s views, but we especially want to hear what younger people expect in the future from our services.

We also want local residents to make an effort to share their views with family and friends so, together, we can build healthier communities.”

Bath-based GP and board member of Bath and North East Somerset Clinical Commissioning Group, Dr Brynn Bird said:
“We know the way in which health and care is provided will change in the future, especially as our population ages and services come under greater pressure, and we’re developing a plan for how we will face these challenges.

“By filling in our survey, local people will be able to give us a good idea of the services and support they need to prevent ill health and stay fit.”

Alex Luke, Associate Director of Operations for BaNES, Swindon and Wiltshire at Avon and Wiltshire Mental Health Partnership, said:
“We know that young people across our area are concerned about lots of issues including access to mental health services. We need to know what help and support people will need in the future and they can let us know what they think in the Our Health Our Future survey.”

The Our Health Our Future survey is open until the end of July and takes around 10 minutes to complete. It can be filled in online at www.ourhealthourfuture.org, by asking for a paper copy at local GP surgeries or by sharing your views at one of our engagement events taking place over the area over the coming weeks. Copies are also available by emailing bswccg.ourhealthourfuture@nhs.net or by calling 03333 219464. Survey answers are completely anonymous and will be treated confidentially.

Medvivo has again, been given the highest rating by the Care Quality Commission (CQC) after it was first declared ‘outstanding’ in April 2017 for its GP Out of Hours service in Wiltshire.

Medvivo has been providing the Integrated Urgent Care service for Bath and North East Somerset, Swindon and Wiltshire since May 2018. This brings together GP Out of Hours with NHS 111 and a new Clinical Assessment Service.  This second consecutive outstanding rating for an urgent care provider is unprecedented.

Following the CQC visit in January 2019, a full report based on the evidence gathered throughout the inspection has been published. Specific areas singled out include:

  • Clear vision and person-centred approach
  • Strong governance processes
  • Well-coordinated patient care
  • Best in class safeguarding
  • A “unique commitment” to public and patient engagement 
  • Rigorous monitoring of performance 
  • Exemplary use of data to support the whole health economy

Medvivo’s Managing Director, Liz Rugg, is immensely proud of the Medvivo team and comments: “This rating is recognition of the hard work and dedication demonstrated by our personnel in their provision of care services. To receive this rating twice, is a fantastic achievement, and testament to everyone’s commitment here to patient care.”

Chief Operating Officer, Michelle Reader adds: “The area we cover and the number of service users has increased massively since our last inspection. Everyone here should be congratulated for ensuring that we continue to deliver care of the highest quality. It also means that the residents of BaNES and Swindon can now enjoy outstanding urgent care, just as their neighbours in Wiltshire have done for a number of years”. 

The CQC Inspection Team comprised of a Lead Inspector, with a GP Specialist Adviser and two Inspection Managers.

In the report, Dr Rosie Benneyworth, Chief Inspector of Primary Medical Service and Integrated Care highlighted several areas of outstanding practice:

Working collaboratively with external stakeholders
“The provider worked collaboratively with external stakeholders on a range of initiatives to improve access to care and patient experience for those who were vulnerable, had a disability or were from a minority group. An example of this was the use of the Streetlink Homelessness App and delivering care for refugees being repatriated to the UK.”

Innovative approaches to providing integrated patient-centred care
“For example, the provider delivered an Urgent Care @Home service. The service ensured an integrated rapid health and social care response for service users in a health or social care crisis in their own home to avoid inappropriate admissions and expedite hospital discharges. This had not only improved patient outcomes but it has also supported the whole system in terms of increased capacity and financial savings.”

A strong emphasis on staff wellbeing
“The interventions initiated by the provider had led to a decrease in turnover of over 6% in the last 12 months. Examples of initiatives taken were a Health and Wellbeing Charter developed with staff, the introduction of Mental Health First Aiders, resilience workshops and self-awareness campaigns.”

The full report can be accessed at www.cqc.org.uk/location/1-347335038 or on the Medvivo website: www.medvivo.com/news/2019/outstanding-cqc-rating-retained

From 1 June 2019 the non-emergency patient transport service in Bath and North East Somerset, Gloucestershire, Swindon and Wiltshire will be provided by E-zec Medical Transport Services – a family run company focused on delivering high quality, safe, effective transportation for patients to and from a healthcare setting.

Non-emergency patient transport is for patients who, due to their mobility needs or medical condition, are unable to travel safely by other means. Patients who wish to use the service are required to be assessed against national eligibility criteria.

Mark Harris, Chief Operating Officer, Wiltshire CCG said:
“We are delighted to partner with E-zec as our provider of non-emergency patient transport across BaNES, Gloucestershire, Swindon and Wiltshire. We have been working closely together since their appointment in December 2018 to ensure eligible patients have a great experience when using the service.”
Andy Wickenden, Commercial Director, E-zec Medical Transport Services said:
“We are very much looking forward to providing patients across the region with a high quality non-emergency transport service. We would like to thank the commissioners and Arriva Transport Solutions for the support they have provided over the last few months while we worked together to ensure a smooth handover of the service.”
Mark Feather, National Head Operations, Arriva Transport Solutions said:
“Arriva Transport Solutions has provided high-quality and caring transport for thousands of patients across the south west and helped to bring a modernised and innovative approach to patient transport at a time of increased pressures across the healthcare service.

“We are proud of the progress we have made and hope the legacy of this work will continue to benefit both patients and healthcare commissioners.”

E-zec delivers services across the UK and currently provides non-emergency patient transport services across Dorset, Somerset, Bristol, North Somerset and South Gloucestershire.

Further information about the service can be found at www.bgswpatienttransport.co.uk

May 2019
Contents

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Welcome

There’s a lot going on around the county at the moment as we work with GPs to establish Primary Care Networks and look to develop our five-year plan across B&NES, Swindon and Wiltshire. On 19 June we are hosting our second large group intervention as part of pre-engagement on mental health transformation. And in a week we are launching Our Health Our Future – a survey to find out what you want from health and care services locally, now and into the future.

Four appointments have been made to the senior executive team of the new BSW Commissioning Alliance and processes are ongoing for further appointments.

One of our key partners, Healthwatch Wiltshire, is looking for new board members to expand the skills and diversity of their group. If you have a passion for health and social care services and want to help ensure the voices of Wiltshire are heard, think about joining the board. You’ll find more details further on in the newsletter.

With the two May bank holidays out of the way, we are heading into summer. Cover Up, Mate is a local campaign aimed at people who work outdoors or spend a lot of time in the sun over summer and run the risk of skin cancer. The advice is simple – spend time in the shade if you can, cover up with suitable clothing and sunglasses, and use at least factor 15 sunscreen.

Linda
Linda Prosser, Interim Chief Officer

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News

BSW Commissioning Alliance – new appointments

Four appointments have been made to the senior executive team of the Bath and North East Somerset, Swindon and Wiltshire (BSW) Commissioning Alliance:

  • Gill May, current Director of Nursing and Transformation at Swindon CCG, has been appointed to the role of Director of Nursing and Quality.
  • Nicki Millin, current Deputy Chief Executive (Swindon), has agreed to take on the role of Director of Transformation and Strategy on an interim basis prior to her retirement in April 2020.
  • Caroline Gregory, current Chief Finance Officer at Swindon CCG, has been appointed to the role of Chief Finance Officer for the commissioning alliance.
  • Steve Perkins, current Chief Finance Officer at Wiltshire CCG, has been appointed as Acting Deputy Chief Finance Officer for the commissioning alliance.

Each CCG will have a Locality Director. Corinne Edwards has been appointed as the Locality Director for BaNES and the roles of Locality Directors for Wiltshire and Swindon are currently being advertised.


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E-zec Medical Transport Services provide non-emergency patient transport across BaNES, Swindon, Wiltshire and Gloucestershire  

From 1 June 2019 the non-emergency patient transport service in Bath and North East Somerset, Gloucestershire, Swindon and Wiltshire will be provided by E-zec Medical Transport Services – a family run company focused on delivering high quality, safe, effective transportation for patients to and from a healthcare setting.

Non-emergency patient transport is for patients who, due to their mobility needs or medical condition, are unable to travel safely by other means. Patients who wish to use the service are required to be assessed against national eligibility criteria. E-zec expect to complete around 180,000 patient journeys each year across B&NES, Gloucester, Swindon and Wiltshire.

Mark Harris, Chief Operating Officer, Wiltshire CCG said: “We are delighted to partner with E-zec as our provider of non-emergency patient transport across the region. We have been working closely together since their appointment in December 2018 to ensure eligible patients have a great experience when using the service.”

Arriva Transport Solutions Ltd provided the non-emergency patient transport service until their contract ended on 31 May 2019.

Further information about the service can be found at www.bgswpatienttransport.co.uk


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Carers Week – June 2019

Carers Week is an annual awareness campaign to celebrate and recognise the vital contribution made by carers across the UK. This year, the theme is ‘Getting Carers Connected in their Communities’, and it will run from the 10 – 16 June. 

Caring can be a hugely rewarding experience but carers often find it challenging to take care of their own wellbeing whilst caring. Its impact on all aspects of life from relationships and health to finances and work should not be underestimated. Caring without the right information and support can be tough.

There are 6.5 million people in the UK who are carers. They will be looking after a family member or friend who has a disability, mental or physical illness, or who needs extra help as they grow older. Everyone has a part to play in connecting carers and helping them to get the support they need to care without putting off their own health needs or losing important relationships with others.

This could include an employer creating carer-friendly policies by listening to the experiences of their workforce, a GP practice offering an annual health check or alternative appointment times to carers struggling to attend due to their caring responsibilities or a leisure centre offering special deals for carers.

For Carers Week, why not plan to do something in your workplace to show your support and recognition of carers? From having a wellbeing day at work, a training and awareness session on carers or just simply putting up posters and sharing your support for Carers Week on social media, getting involved is a great idea. 

There is more information on the Carers Week website.


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Help make a difference to health and social care services by joining the Healthwatch Wiltshire board

Healthwatch Wiltshire is looking for people with a passion for health and social care services to join its Local Leadership Board

The Board is the driving force behind Healthwatch Wiltshire’s commitment to ensure the voices of adults, children and young people are heard by those who run, plan and regulate health and social care services in the county.

Applications are open to anyone who wants to see services meet the needs of those who use them. 

Local Leadership Board Chair, Rob Jefferson said: “As a newly-formed Board, we’re keen to expand the skills and diversity of our group. We’re looking for people who are willing to give their time and energy to Healthwatch and work to prioritise the issues that are most important to the people of Wiltshire.

“You might be a service user, have a background in the NHS or social care services, or just have a keen interest in seeing services improved.” 

As a Board member, you’ll be representing Healthwatch Wiltshire at key meetings so you’ll need to be able to make sense of complex information and be a good strategic thinker. 

You’ll also need to be a strong team player, being both a good listener and be able to speak up on issues that you feel are important. 

For more information on the role, and to apply, please visit the Healthwatch Wiltshire website. All applications must be received by midnight on Sunday 23 June. 

If you would like an informal chat about the role with one of the current board members, please email info@healthwatchwiltshire.co.uk 

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News archive

Read more news from Wiltshire CCG in our news archive.
 

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Get involved!

 

Our Health Our Future

We are launching an exciting engagement campaign offering local people a chance to have their say on the future of health and care services across Bath and North East Somerset, Swindon and Wiltshire (BSW).

The Our Health Our Future campaign is being coordinated by BSW Clinical Commissioning Groups and will run from 13 June until the end of July 2019. We want to find out what local people think about health and care issues so that we can use their views to inform our local five year plan.

We’d really like your support in helping us to promote our campaign and encouraging people in Wiltshire to complete it.

We’ll be finding out what people think through an online survey, a printed booklet, social media and by getting out and about at events across the county. We’ll be asking three simple questions:

What’s the one thing…

  • you wish you’d known sooner to help you be as healthy as possible?
  • that would help you to find and use health and care services more easily?
  • that would help to make a difference to your health and care in the future?

Our Health Our Future is a brilliant opportunity to identify the health and care issues that are important to local people and, with your support, we can make sure we hear from as many of them as possible.

You could help us spread the word by:

  • Featuring the campaign in your newsletters, publications and websites
  • Sharing our social media posts
  • Welcoming a BSW representative along to talk about the campaign at a future relevant event, such as patient or stakeholder meeting
  • Displaying posters/flyers at your events and in your offices
  • Encouraging your network of supporters, members and staff to complete the survey
  • Run your own Our Health Our Future face-to-face activity with members and staff – we will be happy to provide a session plan to support this.

There will be more details next week including the website link, social media posts and event details.


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Mental health and wellbeing services in Swindon and Wiltshire 

Wiltshire Council is asking young people, parents and professionals for their views on how we can improve mental health and wellbeing in Wiltshire. The online surveys, launched in Mental Health Awareness Week will help shape how services are provided in the future.

There are three surveys are available – for young people, for parents and carers, and for professionals.

You can find more information and links to the surveys on the Wiltshire Council website.

 

 

How Primary Care Networks could work for you

Healthwatch Wiltshire want to find out what you think of Primary Care Networks. How do you think GP surgeries can work more closely with other services to improve care for people with long term conditions?

You can share your views and find out more on the Healthwatch Wiltshire website.

 

 

Changes to the General Medical Council guidance for how doctors use patient feedback – have your say

It’s important that patients have the opportunity to give doctors feedback on the care they receive. The GMC hear that doctors value feedback from their patients. By changing their guidance, they want to make it easier for patients to share their views with their doctors. The feedback should also better support doctors’ learning and development.

For more information and to take the survey visit the General Medical Council website.

 

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Campaigns 

 

Cover Up, Mate!

As the South West gears up for summer, people who work outdoors are being urged to cover up against harmful UV rays.

Health experts have launched their skin cancer campaign Cover Up, Mate, aimed at agricultural and construction workers, gardeners and sports-players – who may find themselves outside longer during the summer months and often don’t use sun cream.

Judith, a beef farmer from Somerset shares her first-hand experience of being diagnosed with basal cell skin cancer (BCC), the most common type of skin cancer.

“I was always aware of protecting myself in the sun, but I probably didn’t cover up as religiously as I should do. Sometimes it is freezing cold when I start my day, and it’s the last thing I would think about. Over time I noticed, what started off as a little white spot on my chin and gradually it began to grow. My GP referred me to a specialist and they immediately diagnosed me with skin cancer.”

Luckily like many people across the South West, Judith spotted the signs of what could have been fatal. The latest statistics show that ‘early stages’ of diagnoses of malignant melanoma in the South West are 88% female and 86% male which is higher than the national average across England. Unfortunately, not all cases are able to be treated and in 2016 mortality data in the South West showed 168 male and 113 female deaths due to skin cancer.

NHS England South West Medical Director, Dr Michael Marsh said: “You can’t feel UV radiation, so it’s very easy to get sunburnt in the UK, even when it’s cloudy and not particularly warm. Sunburn increases the likelihood of skin cancer so its important people take more care, especially those who work outside or take part in outdoor sport.”

Following Judith’s skin cancer experience, she shares her thoughts on the importance of covering up in the summer months. “Now I make sure I apply your sun cream before I go out, irrespective if the sun is shining or its raining. You can bet your bottom dollar that later in the day the weather will change, and I always make sure to reapply at lunch time.”

The earlier skin cancer is caught, the easier it is to treat, so see your GP as soon as possible if any moles or freckles change size or shape.

For more advice visit www.nhs.uk or follow NHS England’s skin cancer campaign #CoverUpMate on Twitter.

For more information on staying well this summer, visit our website.

 


 

 

 

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