We know that people have different levels of ability, experience and knowledge of computers. There are a large number of working people whose daily jobs involve little or no actual contact with computers. There are also a large number of people whose use of computers is limited due to the way in which information and services are provided (over the internet or on a company intranet for example).

At Wiltshire CCG, we are committed to addressing issues of accessibility within all information and documentation delivered electronically. For this reason, and bearing in mind that accessibility within information technology covers such a wide area of need, we have produced this to assist users.

We are always ready to listen to computer users who have specific issues over accessibility and feel that we are not addressing them. Please contact us, we will treat your concerns seriously.

Website accessibility

Click on the links below for step-by-step instructions on how to adjust your computer and browser according to your needs, such as for sight or hearing problems. This includes information such as how to make the text larger in different browsers, change your keyboard or mouse settings, or increase colour contrast.

 I can’t see very well    I can’t hear very well    I find a mouse or keyboard hard to use   I find words difficult

The Accessible Information Standard  >

By 31 July 2016, all organisations that provide NHS or adult social care must follow the Accessible Information Standard by law.

The Accessible Information Standard aims to make sure that people with sensory loss or impairment, or with a learning disability or communication need, have access to information that they can understand and any communication support they might need.

The standard tells organisations how to make information accessible to patients, service users and their carers and parents. This includes making sure that people get information in different formats if they need it, such as large print, braille, easy read and audio file.

The Accessible Information Standard also tells organisations how to support people’s communication needs, for example by offering support from a British Sign Language (BSL) interpreter or an advocate.

At Wiltshire CCG, we will:

  • Ask people about their communication needs
  • Record those needs in a set way
  • Highlight the person’s needs on their file and how these needs are to be met
  • Share information about a person’s needs with other providers, subject to consent
  • Provide information in an accessible way

More information about the Accessible Information Standard is available on the NHS England website.