Wiltshire Council Press release: People asked to feedback on key health plan

Views are being sought on a strategy which sets out how people’s health and wellbeing will be supported in Wiltshire, giving them the best opportunities to thrive.

A consultation on the draft Wiltshire Health and Wellbeing Strategy 2019-2022 is underway and people have until 5 August to provide their feedback.

The strategy has been put together by Wiltshire’s Health and Wellbeing Board and their aim is to achieve the best outcomes for Wiltshire’s population through good quality housing, education, employment and safe communities.

The strategy is broken down into four main areas; prevention, tackling inequalities, localisation, and integration.

The role of Wiltshire’s Health and Wellbeing Board is to lead on work to improve the health and happiness of Wiltshire, specifically focusing on reducing health inequalities. It also considers the impact of health on the wider local authority and partnership agendas including housing, education, employment, crime, vulnerability and safeguarding.

Baroness Scott of Bybrook OBE, Leader of Wiltshire Council and co-chair of the Wiltshire Health and Wellbeing Board, said:
“This key document will underpin all our work to support health and social care in Wiltshire; which is of course relevant to so many people in the county.

“I welcome people to provide us with feedback to help inform our decision making so that the delivery of services in these areas are reflective of local needs. I appreciate everyone taking the time out to support us with this vital work.”

Dr Richard Sandford-Hill, Chair of Wiltshire Clinical Commissioning Group and co-chair of the Wiltshire Health and Wellbeing Board said:
“I’ve been a doctor in Wiltshire for 25 years and during that time I have seen the positive impact of effective medicine on life expectancy. However for us to live long, happy and healthy lives it relies on the combination of a healthy environment, supportive communities, housing, education and employment to have a positive impact and make the biggest difference.”

“It is therefore really important to us that we get this Health and Wellbeing strategy right for people and communities across Wiltshire. I encourage you to have your say and share your ideas with us.”

The consultation and associated strategy can be found at https://wiltshire.objective.co.uk/portal/public_health_and_public_protection/wiltshire_health_and_wellbeing_strategy_2019-2022_consultation

What would you change about local health and care services?

Younger people in Bath and North East Somerset, Swindon and Wiltshire are being given an opportunity to help shape how health and care services are provided in the future.

Over the next seven weeks, NHS and Local Authority organisations will invite all local residents to say what they need to live healthier and happier lives as part of a new campaign being launched today called Our Health Our Future.

Organisations involved are particularly keen to hear the often overlooked views of younger people who will be using services in the future.
Answers will be used by health and care providers as they work to publish a forward looking plan this autumn which will set out how everyone will be able to access the services and support they need. The new plan will outline a local response to priorities laid out in the NHS Long Term Plan which was published in January.

People will be able to share their views by filling in a simple survey online at www.ourhealthourfuture.org or by asking for a paper copy. They can also pass on their views at engagement events taking place across the local area over the next few weeks.

Tracey Cox, Chief Executive Officer for Bath and North East Somerset, Swindon and Wiltshire Clinical Commissioning Groups said:
“Health and care organisations and local authorities are developing a bold plan for the next five years that will ensure our services provide support through every stage of people’s lives – so they start well, live well and age well.

In order to plan for the future, we need to know what matters, so we’re asking everyone to take a few minutes to fill in our survey and make sure their views are heard.

Our Health Our Future is about capturing everybody’s views, but we especially want to hear what younger people expect in the future from our services.

We also want local residents to make an effort to share their views with family and friends so, together, we can build healthier communities.”

Bath-based GP and board member of Bath and North East Somerset Clinical Commissioning Group, Dr Brynn Bird said:
“We know the way in which health and care is provided will change in the future, especially as our population ages and services come under greater pressure, and we’re developing a plan for how we will face these challenges.

“By filling in our survey, local people will be able to give us a good idea of the services and support they need to prevent ill health and stay fit.”

Alex Luke, Associate Director of Operations for BaNES, Swindon and Wiltshire at Avon and Wiltshire Mental Health Partnership, said:
“We know that young people across our area are concerned about lots of issues including access to mental health services. We need to know what help and support people will need in the future and they can let us know what they think in the Our Health Our Future survey.”

The Our Health Our Future survey is open until the end of July and takes around 10 minutes to complete. It can be filled in online at www.ourhealthourfuture.org, by asking for a paper copy at local GP surgeries or by sharing your views at one of our engagement events taking place over the area over the coming weeks. Copies are also available by emailing bswccg.ourhealthourfuture@nhs.net or by calling 03333 219464. Survey answers are completely anonymous and will be treated confidentially.

Medvivo has again, been given the highest rating by the Care Quality Commission (CQC) after it was first declared ‘outstanding’ in April 2017 for its GP Out of Hours service in Wiltshire.

Medvivo has been providing the Integrated Urgent Care service for Bath and North East Somerset, Swindon and Wiltshire since May 2018. This brings together GP Out of Hours with NHS 111 and a new Clinical Assessment Service.  This second consecutive outstanding rating for an urgent care provider is unprecedented.

Following the CQC visit in January 2019, a full report based on the evidence gathered throughout the inspection has been published. Specific areas singled out include:

  • Clear vision and person-centred approach
  • Strong governance processes
  • Well-coordinated patient care
  • Best in class safeguarding
  • A “unique commitment” to public and patient engagement 
  • Rigorous monitoring of performance 
  • Exemplary use of data to support the whole health economy

Medvivo’s Managing Director, Liz Rugg, is immensely proud of the Medvivo team and comments: “This rating is recognition of the hard work and dedication demonstrated by our personnel in their provision of care services. To receive this rating twice, is a fantastic achievement, and testament to everyone’s commitment here to patient care.”

Chief Operating Officer, Michelle Reader adds: “The area we cover and the number of service users has increased massively since our last inspection. Everyone here should be congratulated for ensuring that we continue to deliver care of the highest quality. It also means that the residents of BaNES and Swindon can now enjoy outstanding urgent care, just as their neighbours in Wiltshire have done for a number of years”. 

The CQC Inspection Team comprised of a Lead Inspector, with a GP Specialist Adviser and two Inspection Managers.

In the report, Dr Rosie Benneyworth, Chief Inspector of Primary Medical Service and Integrated Care highlighted several areas of outstanding practice:

Working collaboratively with external stakeholders
“The provider worked collaboratively with external stakeholders on a range of initiatives to improve access to care and patient experience for those who were vulnerable, had a disability or were from a minority group. An example of this was the use of the Streetlink Homelessness App and delivering care for refugees being repatriated to the UK.”

Innovative approaches to providing integrated patient-centred care
“For example, the provider delivered an Urgent Care @Home service. The service ensured an integrated rapid health and social care response for service users in a health or social care crisis in their own home to avoid inappropriate admissions and expedite hospital discharges. This had not only improved patient outcomes but it has also supported the whole system in terms of increased capacity and financial savings.”

A strong emphasis on staff wellbeing
“The interventions initiated by the provider had led to a decrease in turnover of over 6% in the last 12 months. Examples of initiatives taken were a Health and Wellbeing Charter developed with staff, the introduction of Mental Health First Aiders, resilience workshops and self-awareness campaigns.”

The full report can be accessed at www.cqc.org.uk/location/1-347335038 or on the Medvivo website: www.medvivo.com/news/2019/outstanding-cqc-rating-retained

From 1 June 2019 the non-emergency patient transport service in Bath and North East Somerset, Gloucestershire, Swindon and Wiltshire will be provided by E-zec Medical Transport Services – a family run company focused on delivering high quality, safe, effective transportation for patients to and from a healthcare setting.

Non-emergency patient transport is for patients who, due to their mobility needs or medical condition, are unable to travel safely by other means. Patients who wish to use the service are required to be assessed against national eligibility criteria.

Mark Harris, Chief Operating Officer, Wiltshire CCG said:
“We are delighted to partner with E-zec as our provider of non-emergency patient transport across BaNES, Gloucestershire, Swindon and Wiltshire. We have been working closely together since their appointment in December 2018 to ensure eligible patients have a great experience when using the service.”
Andy Wickenden, Commercial Director, E-zec Medical Transport Services said:
“We are very much looking forward to providing patients across the region with a high quality non-emergency transport service. We would like to thank the commissioners and Arriva Transport Solutions for the support they have provided over the last few months while we worked together to ensure a smooth handover of the service.”
Mark Feather, National Head Operations, Arriva Transport Solutions said:
“Arriva Transport Solutions has provided high-quality and caring transport for thousands of patients across the south west and helped to bring a modernised and innovative approach to patient transport at a time of increased pressures across the healthcare service.

“We are proud of the progress we have made and hope the legacy of this work will continue to benefit both patients and healthcare commissioners.”

E-zec delivers services across the UK and currently provides non-emergency patient transport services across Dorset, Somerset, Bristol, North Somerset and South Gloucestershire.

Further information about the service can be found at www.bgswpatienttransport.co.uk

May 2019

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There’s a lot going on around the county at the moment as we work with GPs to establish Primary Care Networks and look to develop our five-year plan across B&NES, Swindon and Wiltshire. On 19 June we are hosting our second large group intervention as part of pre-engagement on mental health transformation. And in a week we are launching Our Health Our Future – a survey to find out what you want from health and care services locally, now and into the future.

Four appointments have been made to the senior executive team of the new BSW Commissioning Alliance and processes are ongoing for further appointments.

One of our key partners, Healthwatch Wiltshire, is looking for new board members to expand the skills and diversity of their group. If you have a passion for health and social care services and want to help ensure the voices of Wiltshire are heard, think about joining the board. You’ll find more details further on in the newsletter.

With the two May bank holidays out of the way, we are heading into summer. Cover Up, Mate is a local campaign aimed at people who work outdoors or spend a lot of time in the sun over summer and run the risk of skin cancer. The advice is simple – spend time in the shade if you can, cover up with suitable clothing and sunglasses, and use at least factor 15 sunscreen.

Linda Prosser, Interim Chief Officer

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BSW Commissioning Alliance – new appointments

Four appointments have been made to the senior executive team of the Bath and North East Somerset, Swindon and Wiltshire (BSW) Commissioning Alliance:

  • Gill May, current Director of Nursing and Transformation at Swindon CCG, has been appointed to the role of Director of Nursing and Quality.
  • Nicki Millin, current Deputy Chief Executive (Swindon), has agreed to take on the role of Director of Transformation and Strategy on an interim basis prior to her retirement in April 2020.
  • Caroline Gregory, current Chief Finance Officer at Swindon CCG, has been appointed to the role of Chief Finance Officer for the commissioning alliance.
  • Steve Perkins, current Chief Finance Officer at Wiltshire CCG, has been appointed as Acting Deputy Chief Finance Officer for the commissioning alliance.

Each CCG will have a Locality Director. Corinne Edwards has been appointed as the Locality Director for BaNES and the roles of Locality Directors for Wiltshire and Swindon are currently being advertised.

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E-zec Medical Transport Services provide non-emergency patient transport across BaNES, Swindon, Wiltshire and Gloucestershire  

From 1 June 2019 the non-emergency patient transport service in Bath and North East Somerset, Gloucestershire, Swindon and Wiltshire will be provided by E-zec Medical Transport Services – a family run company focused on delivering high quality, safe, effective transportation for patients to and from a healthcare setting.

Non-emergency patient transport is for patients who, due to their mobility needs or medical condition, are unable to travel safely by other means. Patients who wish to use the service are required to be assessed against national eligibility criteria. E-zec expect to complete around 180,000 patient journeys each year across B&NES, Gloucester, Swindon and Wiltshire.

Mark Harris, Chief Operating Officer, Wiltshire CCG said: “We are delighted to partner with E-zec as our provider of non-emergency patient transport across the region. We have been working closely together since their appointment in December 2018 to ensure eligible patients have a great experience when using the service.”

Arriva Transport Solutions Ltd provided the non-emergency patient transport service until their contract ended on 31 May 2019.

Further information about the service can be found at www.bgswpatienttransport.co.uk

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Carers Week – June 2019

Carers Week is an annual awareness campaign to celebrate and recognise the vital contribution made by carers across the UK. This year, the theme is ‘Getting Carers Connected in their Communities’, and it will run from the 10 – 16 June. 

Caring can be a hugely rewarding experience but carers often find it challenging to take care of their own wellbeing whilst caring. Its impact on all aspects of life from relationships and health to finances and work should not be underestimated. Caring without the right information and support can be tough.

There are 6.5 million people in the UK who are carers. They will be looking after a family member or friend who has a disability, mental or physical illness, or who needs extra help as they grow older. Everyone has a part to play in connecting carers and helping them to get the support they need to care without putting off their own health needs or losing important relationships with others.

This could include an employer creating carer-friendly policies by listening to the experiences of their workforce, a GP practice offering an annual health check or alternative appointment times to carers struggling to attend due to their caring responsibilities or a leisure centre offering special deals for carers.

For Carers Week, why not plan to do something in your workplace to show your support and recognition of carers? From having a wellbeing day at work, a training and awareness session on carers or just simply putting up posters and sharing your support for Carers Week on social media, getting involved is a great idea. 

There is more information on the Carers Week website.

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Help make a difference to health and social care services by joining the Healthwatch Wiltshire board

Healthwatch Wiltshire is looking for people with a passion for health and social care services to join its Local Leadership Board

The Board is the driving force behind Healthwatch Wiltshire’s commitment to ensure the voices of adults, children and young people are heard by those who run, plan and regulate health and social care services in the county.

Applications are open to anyone who wants to see services meet the needs of those who use them. 

Local Leadership Board Chair, Rob Jefferson said: “As a newly-formed Board, we’re keen to expand the skills and diversity of our group. We’re looking for people who are willing to give their time and energy to Healthwatch and work to prioritise the issues that are most important to the people of Wiltshire.

“You might be a service user, have a background in the NHS or social care services, or just have a keen interest in seeing services improved.” 

As a Board member, you’ll be representing Healthwatch Wiltshire at key meetings so you’ll need to be able to make sense of complex information and be a good strategic thinker. 

You’ll also need to be a strong team player, being both a good listener and be able to speak up on issues that you feel are important. 

For more information on the role, and to apply, please visit the Healthwatch Wiltshire website. All applications must be received by midnight on Sunday 23 June. 

If you would like an informal chat about the role with one of the current board members, please email info@healthwatchwiltshire.co.uk 

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News archive

Read more news from Wiltshire CCG in our news archive.

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Get involved!


Our Health Our Future

We are launching an exciting engagement campaign offering local people a chance to have their say on the future of health and care services across Bath and North East Somerset, Swindon and Wiltshire (BSW).

The Our Health Our Future campaign is being coordinated by BSW Clinical Commissioning Groups and will run from 13 June until the end of July 2019. We want to find out what local people think about health and care issues so that we can use their views to inform our local five year plan.

We’d really like your support in helping us to promote our campaign and encouraging people in Wiltshire to complete it.

We’ll be finding out what people think through an online survey, a printed booklet, social media and by getting out and about at events across the county. We’ll be asking three simple questions:

What’s the one thing…

  • you wish you’d known sooner to help you be as healthy as possible?
  • that would help you to find and use health and care services more easily?
  • that would help to make a difference to your health and care in the future?

Our Health Our Future is a brilliant opportunity to identify the health and care issues that are important to local people and, with your support, we can make sure we hear from as many of them as possible.

You could help us spread the word by:

  • Featuring the campaign in your newsletters, publications and websites
  • Sharing our social media posts
  • Welcoming a BSW representative along to talk about the campaign at a future relevant event, such as patient or stakeholder meeting
  • Displaying posters/flyers at your events and in your offices
  • Encouraging your network of supporters, members and staff to complete the survey
  • Run your own Our Health Our Future face-to-face activity with members and staff – we will be happy to provide a session plan to support this.

There will be more details next week including the website link, social media posts and event details.

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Mental health and wellbeing services in Swindon and Wiltshire 

Wiltshire Council is asking young people, parents and professionals for their views on how we can improve mental health and wellbeing in Wiltshire. The online surveys, launched in Mental Health Awareness Week will help shape how services are provided in the future.

There are three surveys are available – for young people, for parents and carers, and for professionals.

You can find more information and links to the surveys on the Wiltshire Council website.



How Primary Care Networks could work for you

Healthwatch Wiltshire want to find out what you think of Primary Care Networks. How do you think GP surgeries can work more closely with other services to improve care for people with long term conditions?

You can share your views and find out more on the Healthwatch Wiltshire website.



Changes to the General Medical Council guidance for how doctors use patient feedback – have your say

It’s important that patients have the opportunity to give doctors feedback on the care they receive. The GMC hear that doctors value feedback from their patients. By changing their guidance, they want to make it easier for patients to share their views with their doctors. The feedback should also better support doctors’ learning and development.

For more information and to take the survey visit the General Medical Council website.


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Cover Up, Mate!

As the South West gears up for summer, people who work outdoors are being urged to cover up against harmful UV rays.

Health experts have launched their skin cancer campaign Cover Up, Mate, aimed at agricultural and construction workers, gardeners and sports-players – who may find themselves outside longer during the summer months and often don’t use sun cream.

Judith, a beef farmer from Somerset shares her first-hand experience of being diagnosed with basal cell skin cancer (BCC), the most common type of skin cancer.

“I was always aware of protecting myself in the sun, but I probably didn’t cover up as religiously as I should do. Sometimes it is freezing cold when I start my day, and it’s the last thing I would think about. Over time I noticed, what started off as a little white spot on my chin and gradually it began to grow. My GP referred me to a specialist and they immediately diagnosed me with skin cancer.”

Luckily like many people across the South West, Judith spotted the signs of what could have been fatal. The latest statistics show that ‘early stages’ of diagnoses of malignant melanoma in the South West are 88% female and 86% male which is higher than the national average across England. Unfortunately, not all cases are able to be treated and in 2016 mortality data in the South West showed 168 male and 113 female deaths due to skin cancer.

NHS England South West Medical Director, Dr Michael Marsh said: “You can’t feel UV radiation, so it’s very easy to get sunburnt in the UK, even when it’s cloudy and not particularly warm. Sunburn increases the likelihood of skin cancer so its important people take more care, especially those who work outside or take part in outdoor sport.”

Following Judith’s skin cancer experience, she shares her thoughts on the importance of covering up in the summer months. “Now I make sure I apply your sun cream before I go out, irrespective if the sun is shining or its raining. You can bet your bottom dollar that later in the day the weather will change, and I always make sure to reapply at lunch time.”

The earlier skin cancer is caught, the easier it is to treat, so see your GP as soon as possible if any moles or freckles change size or shape.

For more advice visit www.nhs.uk or follow NHS England’s skin cancer campaign #CoverUpMate on Twitter.

For more information on staying well this summer, visit our website.






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