Christmas Opening Times for Wiltshire Pharmacies

Opening times for your local pharmacy services for the festive period (21 December – 1 January)  are available below.
Please note that these times are subject to change.

Click on the relevant region to bring up the list of pharmacy opening times for your area:


Click here for the downloadable PDF or view the Pharmacy opening times below



Click here for the downloadable PDF or view the Pharmacy opening times below



Click here for the downloadable PDF or view the Pharmacy opening times below



Avon and Wiltshire Mental Health Partnership NHS Trust –
Health Based Place of Safety survey

Due to quality issues identified by the Care Quality Commission (CQC) following an inspection of Avon and Wiltshire Mental Health Partnership NHS Trust (AWP) in 2016 and 2017, NHS England authorised the temporary consolidation of two of three Health Based Place of Safety (HBPoS) Suites in Swindon and Salisbury to a third site in Devizes for 12 months from 26 March 2018.

This will provide an opportunity for organisations to address the CQC’s improvement requirements, particularly around assessment times following a change to the law which states how long a person can be detained for. Further information about the service can be read here.

Have your say via the online survey

As part of the review, members of the public have been asked to complete the online survey:  

All responses to the survey are anonymous and will be taken into consideration during the ongoing discussions regarding the future of the Place of Safety Suites in Swindon and Salisbury.

The survey will close on Monday 31 December 2018.

New non-emergency patient transport service across BaNES, Swindon, Wiltshire and Gloucestershire.

From 1 June 2019, the non-emergency patient transport service in Bath and North East Somerset, Swindon, Wiltshire and Gloucestershire will be provided by E-zec Medical Transport Services – a family run company focused on delivering high quality, safe, effective transportation for patients to and from a healthcare setting.

Andy Wickenden, Commercial Director, E-zec Medical Transport Services said: “We are proud to have been selected as the preferred provider for non-emergency patient transport services across BaNES, Swindon, Wiltshire and Gloucestershire. We are working closely together with the Clinical Commissioning Groups as we begin our preparations for a seamless handover and countdown to our service starting on 1 June 2019.”

Mark Harris, Chief Operating Officer, Wiltshire CCG said: “We are delighted to be working with E-zec to deliver a non-emergency patient transport service for patients across BaNES, Swindon, Wiltshire and Gloucestershire. Ensuring patients have a great experience when using the service is our priority, and we have carefully designed the contract with E-zec to provide this.”

E-zec delivers services across the UK and currently provides non-emergency patient transport services across Bristol, North Somerset and South Gloucestershire.


Help the NHS help you this winter by taking simple steps

People living in Bath and North East Somerset (B&NES), Swindon and Wiltshire are being urged to do their bit to help the NHS cope with an increase in demand for services this winter.

As the season gets underway and Christmas approaches, health and care leaders from across the region are asking people to do as much as they can to stay healthy to avoid any unnecessary hospital stays at such a busy time.

We can all help ourselves by following some simple advice:

  • If you’re eligible, get your flu vaccination from your general practice or pharmacy to protect yourself against catching flu this winter. There’s still time.
  • If you start to feel unwell, even just from a cough or cold, don’t wait until it gets more serious – get help from your pharmacist straight away. The sooner you get advice the better – pharmacists are here to help you stay well this winter.
  • If you’ve been prescribed medication, don’t forget to pick up your prescription before the Christmas holidays start. Many GPs and pharmacies will close over the bank holidays. Stock up on any over-the-counter medicines you might need over the festive period.
  • If you do need help over the holiday period when your GP surgery or pharmacy is closed, call NHS 111 to get the right medical attention urgently or visit which can direct you to a local service that is open
  • Finally, older neighbours, relatives, friends and other elderly members of the community are more vulnerable in the winter months and may need a bit of extra help. You can help them by keeping in touch, checking if they are feeling under the weather, helping them stock up on food supplies and making sure they have the necessary medication before the Christmas holidays start.
Dr Ian Orpen, a GP based in Bath and chair of B&NES, Swindon and Wiltshire STP’s Clinical Board, said:

“As winter gets well and truly underway, health and care services in B&NES, Swindon and Wiltshire will begin to experience an increase in demand, so the more our residents can do to stay well this winter and help reduce that pressure, the better.

Taking simple steps such as making sure you have a flu jab, seeing a pharmacist rather than ignoring minor ailments, calling 111 for urgent medical help and ensuring you have a supply of any over the counter medications before the Christmas holidays will really help.

It’s also important that everyone uses the service that is right for their health and care needs. During the winter, hospitals and A&E departments can get very busy – so calling 111 or visiting your pharmacist or GP can make all the difference in making sure that the NHS works most effectively and hospitals are more easily able to treat those with serious conditions or injuries.”

The winter advice has been issued by the B&NES, Swindon and Wiltshire Sustainability and Transformation Partnership and is part of a new NHS and Public Health England campaign called Help Us Help You.

The campaign aims to help make it easier for the public to understand the things they can do to manage their own health and get the best out of the NHS. By following the expert advice of NHS staff, the public can stay well; prevent an illness getting worse; take the best course of action; and get well again sooner.


December 2018

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As the leaves start to fall and the nights draw in we know that winter is upon us. The colder weather always brings increased pressure on the NHS, with services stretched and staff working harder than ever to manage the influx of patients.

This winter we are asking you to Help Us Help You. The more you can do to prepare for winter and take care of yourself when it does turn cold, the less likely it is that you will end up in A&E or in hospital. Right now, the single best thing you can do to protect yourself and others this winter is to get a flu vaccination.

You can have your flu jab at your GP surgery or local pharmacy and for those who are most at risk of suffering serious consequences if they catch the flu, the vaccination is free – it is free because you need it.

In line with the national GP Access directive, we have increased the availability of GP appointments at evenings and weekends across Wiltshire, to ensure that everyone has access to a GP or a health professional when they need it. This is being managed by the Wiltshire GP Alliance and you can read more about both of these initiatives in this newsletter.

Across the NHS in Wiltshire, we are working hard and working together to deliver health services as best we can over the winter months. We’ve produced this handy clock infographic to show you, your family and friends what services are available in Wiltshire. If you use the right services at the right time, it will make it easier for us to help you when you really need it.

With Christmas just around the corner I would like to thank all our staff for their hard work and dedication over the year – I hope you find some time to relax and enjoy a well-earned break.

Wishing you a happy and healthy festive season!

Linda Prosser, Interim Chief Officer

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Improved access to GPs

From 1 October 2018 people registered with a Wiltshire practice can book routine appointments to see a GP, practice nurse or other health professional in the evenings from 6.30pm to 8pm, and at weekends and Bank Holidays.

Across the population of Wiltshire there is an additional 235 hours per week of clinical time in this move to improve access to health services.

To use the service you just need to call your GP Practice. You won’t always be able to see your registered GP and may need to go to a different local practice in your area to take up the after-hours and weekend appointments.

Read our news article about improved access to GPs to find out more.


GPs working together

The Wiltshire GP Alliance (WGPA) was established in April 2018 and is a not-for-profit group made up of almost all the GPs across Wiltshire. It aims to help practices work better together to improve GP resilience, and stimulate and share improvements – for instance with availability of GP appointments – across the county.

WGPA are managing the improved access provision in Wiltshire which means surgeries are now working together to provide extra appointments in the evening and at weekends.

The alliance is still in its early days but they aim to provide more services ‘at scale’ by supporting genuine cooperation between practices, and help stabilise the workforce, and facilitate transformation to solve problems in health and care.
Marlborough News Online published an article about the GP Alliance which includes comment from GP Dr Lindsay Kinlin who is part of the alliance team.


A move for the Salisbury Walk-in Centre

On 1 October 2018 the Salisbury Walk-in Centre moved a few metres away to its new location within Millstream Medical Centre. The move, which does not affect the services offered by the walk-in facility means that the Walk-in Centre gains more space for patients who need to use the service.

You can read more about the move in our news article.


News archive

Read more news from Wiltshire CCG in our news archive.

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Be Involved!

Transforming Maternity Services Together

As part of our local maternity system, we are consulting the general public on our proposal to transform maternity services across Bath and North East Somerset (BaNES), Swindon and Wiltshire. Our proposal has been developed by all the NHS organisations that plan and buy health services as well as those that provide or manage maternity services across BaNES, Swindon and Wiltshire. Over last 18 months, these organisations have worked with more than 2000 women and families, staff, and partner organisations to look at ways we can improve the services we provide to mothers and families across the region. We want to provide:

  • More equal access to the different birthing options available to women
  • Improved personalised care so we listen to and understand what women want
  • Continuity of care to improve the relationship between mother, family and midwife
  • Improved community support to provide targeted care close to home
  • Integrated and seamless care regardless of where and how women choose to give birth.

This consultation period runs from 12 November 2018 until 24 February 2019.

Find out more on the consultation website and have your say on the proposals by completing the online survey.


Urgent GP appointments

We want to hear your views on accessing urgent GP appointments – appointments that are booked on the day and are for patients who have health problems which cannot wait for a routine appointment.

Tell us what you think by completing the short survey on our website.

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Help Us Help You

This year’s winter health campaigns are all about us working together to ensure we all do our best to stay fit and healthy, which collectively will help to reduce pressure on the NHS over winter.

Help Us Help You talks about the self-care steps you can take to stay well this winter like getting a flu jab; encourages you to talk to your pharmacist if you start to feel unwell; and reminds you to call 111 for urgent (but not life-threatening) medical assistance.

Visit our campaign pages to find out more about Help Us Help You.


Keep Antibiotics Working

Public Health England’s ‘Keep Antibiotics Working’ campaign is back, reminding you that taking antibiotics when you don’t need them puts you and your family at risk.

Antibiotics are essential for treating serious bacterial infections, but they are frequently being used to treat illnesses such as coughs, earache and sore throats that can get better by themselves. Taking antibiotics encourages harmful bacteria that live inside you to become resistant. That means that antibiotics may not work when you really need them.

It’s important that, when it comes to antibiotics, you always take your doctor, nurse or healthcare professional’s advice.

For more information, visit:


Self care this winter

To help you know what simple steps you can take to help keep well over the winter months we have developed this easy-to-use eight step guide.

To find out more about Staying Well This Winter, and to download the self care infographic, visit


Free guides available to support the health and wellbeing of older people and carers

NHS England has co-produced free guides that provide older people with practical advice to support healthy ageing and caring.

The Healthy Ageing and Healthy Caring guides provide information to older people and carers about staying healthy, fit and independent during the winter months. They identify the support that’s available to help maintain health and wellbeing and which can help older people and carers to stay out of hospital.

The guides have been co-produced with AGE UK, Fire Rescue Service, Carers UK, Carers Trust, Public Heath England, carers networks and people with lived experience including older people. They are part of NHS England’s long term ambition to support older people and carers to look after their own health.

Both these free guides are A4 magazine-style publications that can be ordered in any quantity and delivered for free. Order by calling 0300 123 1002, quoting reference HC2, for the healthy caring, or HA2 for the healthy living guide, or online at


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More Primary Care Appointments across B&NES Swindon and Wiltshire will help tackle increased demand for Health Services this winter

It will be much easier for people living in Bath and North East Somerset (B&NES), Swindon and Wiltshire to book an appointment to see a GP, nurse or other health professional during the evenings and weekends this winter thanks to a new initiative to help health and care providers across the region cope with increased demand for services.

As winter begins, surgeries and practices have made it easier for people to book appointments at a number of surgeries across the region at times ranging from 6pm-9pm during weekdays and 8am to 12 noon on Saturdays and Sundays.

The new initiative to make it easier to see a GP or nurse is part of a range of measures introduced across the B&NES, Swindon and Wiltshire Sustainability and Transformation Partnership to ensure people stay well, stay out of hospital and help reduce the increase in demand for health and care services during the winter months.

Other initiatives include encouraging eligible patients to take up the offer of a free flu jab, highlighting the importance of talking to a local pharmacist for advice before minor ailments or winter illnesses get worse and raising awareness of the NHS 111 telephone and online service, which directs patients to the most appropriate service.

Dr Ian Orpen, a GP based in Bath and chair of B&NES, Swindon and Wiltshire STP’s Clinical Board, said:

“Offering people across B&NES, Swindon and Wiltshire an opportunity to see a GP or nurse at a time that is convenient for them is good news for patients this winter and we hope will help relieve some of the pressures faced by other hard-pressed areas of the health service such as urgent and emergency care.

“Many people across our region find it hard to access GP appointments during normal appointment times and this initiative will be an enormous help to them.

“Winter is always a challenging time for the health service and it’s important that people in our region avoid getting unwell as far as they possibly can. Ultimately, we want to ensure that people who are most at risk of preventable emergency admissions to hospital over winter are aware of and, where possible, motivated to take actions that avoid that happening.”

Dr Andrew Smith, Chief Executive Officer of B&NES Enhanced Medical Services (BEMS), a local GP federation which is currently providing extra appointments on behalf of 19 practices across BaNES with the remaining five to offer the service within the next two weeks, said:

“It is fantastic that people living across the region will be able to access routine appointments at times that suit them best. Patients may need to attend a different GP surgery to the one they usually go to, but staff of the services will have access to their full medical records. To access the full range of appointments, patients will need to book with their usual practice, by phone, during normal working hours.”