Improved access to Wiltshire Children’s Community Services

Virgin Care is making it easier to access Wiltshire Children’s Community Services, enabling children and their families to get the help they need more efficiently.

The new Single Point of Access (also known as SPA) – a single website, telephone number, email and postal address for all referrals and questions about the services Virgin Care runs on behalf of the local authority and the NHS – launched this week.

The SPA will be the first point of contact for children, young people, families, GPs and health and social care professionals to reach and access child health guidance and support from Wiltshire Children’s Community Services.

People can contact the team on 0300 247 0090, via email vcl.wiltshirespa@nhs.net or by visiting wiltshirechildrensservices.co.uk.

It’s the culmination of two years’ work improving services – developing clearer referral criteria and completing moves to four new, purpose designed hubs dedicated for both colleagues and children and families in Wiltshire – and also delivers another milestone on the organisation’s plans in implementing its five year roadmap to deliver improvements in patient care.

During this process a group of colleagues were recruited to join the team and trained in identifying referral routes across all services, to provide expert support and advice to the parents, carers and health and education professionals across Wiltshire.

 Val Scrase, Head of Operations for Wiltshire Children’s Community Services, said: “Our new Single Point of Access will help us provide a truly integrated referral and advice system, enabling our expert team to process referrals more quickly so people can begin their treatment sooner in the services they need.

“In setting up a SPA, we’re fulfilling one of the key requests made by parents and carers when the service was recommissioned. Children and families will now find services more accessible, with service delivery remaining the same with no changes made to the way they’re run.”

Ted Wilson, Director of Community Services and Joint Commissioning for NHS Wiltshire Clinical Commissioning Group said: “We are committed to ensuring that all children and young people with additional needs are identified early.  This new way of delivering integrated services is to enable children and their families to have easier access to care and support when they need it most.”

 

Pharmacy Bank Holiday Opening Times

Opening times for your local pharmacy services for the upcoming May bank holiday weekend (25 – 29 May) are available below. Please note that these times are subject to change.

Click on the relevant region to bring up the list of opening times for your area.

BRADFORD ON AVON/ DEVIZES/ MELKSHAM/ TROWBRIDGE/ WARMINSTER/ WESTBURY    >

Click here for the downloadable PDF or view the Pharmacy opening times below

WYKD-May-Bank-Holiday-opening-hours
 

SALISBURY/ TIDWORTH/ WILTON/ MERE/ TISBURY    >

Click here for the downloadable PDF or view the Pharmacy opening times below

Sarum-May-Bank-Holiday-opening-hours
 

CORSHAM/ CALNE/ CHIPPENHAM/ MALMESBURY/CRICKLADE/ MARLBOROUGH PEWSEY/ PURTON    >

Click here for the downloadable PDF or view the Pharmacy opening times below

NEW-May-Bank-Holiday-opening-hours
 

 

May 2018

Contents

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Welcome

Hello,

Welcome to May’s edition of ‘in touch’.

We live in a world where people with mental illness often feel alone, afraid and confused, and many find it difficult to find the treatment and support services that can help them make a positive change in their life. Our aim is to change that, and with funding available we want to hear from organisations, which can help make that happen so that people can feel supported, empowered and educated. With your help, we can make a difference in mental health.

Dying is never an easy subject to talk about, and it can be even harder in the work place. We have launched the Wiltshire Dying Well Community Charter this month, which provides employers with resources to help them manage this sensitive subject in the workplace. We are encouraging local businesses to sign up to the charter and show their commitment to staff to help and support them through their difficult times.

Having a consultation with your doctor doesn’t always have to be face to face and NHS England wants to hear your views about the prospect of online consultations. This offers you an alternative way to speak to your GP using the internet.  The survey will take around 10 minutes to complete, so please take part and share your thoughts.

With the sun finally here, we will all enjoy spending more time outdoors in this nice weather.  In this issue there are also a few reminders for staying safe thorough the summer months.

Linda

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In the news!

Funding available for delivering a ‘step change’ in positive mental health and wellbeing within Wiltshire

Wiltshire Clinical Commissioning Group (CCG) is inviting bids from all stakeholders, of up to £50,000, for delivering a ‘step change’ in positive mental health and wellbeing within Wiltshire.

Ted Wilson, Director of Community Services and Joint Commissioning for NHS Wiltshire CCG said:

“We are pleased to be able to offer these non-recurrent funds to support initiatives that aim to enable people to be more positive and confident about their mental health.  We hope that the success of these initiatives will be a catalyst for future collaboration and support.”

We are looking to fund community based initiatives that support national and local priorities of increased focus on prevention and keeping well, and applications will need to demonstrate how funds will be used to deliver their project.

For more information on submitting an application, visit our website.  The closing date for submission is 5pm on Friday 15 June 2018.

Wiltshire Dying Well Community Charter

Are you an organisation that would like to make a difference on how you support your staff who have been diagnosed with a life-limiting illness, or who cares for someone that is approaching the end of their life?

Wiltshire Clinical Commissioning Group is committed to supporting people when they or their loved ones have a life-limiting illness or are recently bereaved. The Wiltshire Dying Well Community Charter aims to encourage a community wide approach to support people who are affected by dying, and identifies simple steps employers can take to demonstrate their commitment to supporting their staff.

The Charter will help ensure you have the best possible resources for your workforce to help you manage this sensitive subject in the workplace, and signing up to the charter is easy and doesn’t cost anything.

You can sign up to the Wiltshire Dying Well Community Charter by visiting our website: www.wiltshireccg.nhs.uk or emailing: wiltshire.dyingwell@nhs.net.

Businesses are simply asked to commit to demonstrating their support for the Charter by signposting employees, volunteers or students to additional support resources and embedding supportive practices within their organisations for people who are affected.

Dr Helen Obsorn, GP at Courtyard Surgery said, “The Charter has been developed to help bring greater understanding of the problems faced by working people who have been diagnosed with a life-limiting illness, or care for people who are approaching the end of their lives.”

Not sure what to do when a child is poorly? Download the free HANDi app!

The HANDi app is a fantastic free app that gives you expert health advice at your fingertips when you need it the most. Covering the six most common childhood conditions HANDi app provides information and guidance on managing:

  • Diarrhoea and vomiting
  • High temperatures
  • Chestiness
  • New born problems
  • Stomach pain 

The HANDi app was developed and approved by paediatric consultants at the Royal United Hospital, Bath, in partnership with Bath and North East Somerset and Wiltshire Clinical Commissioning Groups.

The app is available to download for free from iTunes App Store or Google Play.

For more information about the HANDi app, visit http://www.ruh.nhs.uk/patients/services/clinical_depts/paediatrics/handi_app.asp


Celebrating 70 years of the NHS

This year marks the 70th anniversary of the National Health Service as it celebrates its birthday on 5 July 2018.

The NHS is one of the nation’s most loved institutions, and we are appealing to patients, staff and members of the public to help us celebrate the special anniversary by sharing their stories, photos and memories of healthcare in Wiltshire over the least 70 years.

 

Do get in touch if:
  • You share the same birthday as the NHS – were you one of the first babies to be born on 5 July 1948 in the NHS?
  • You have recollections of working for the local NHS in Wiltshire (past and present) during the last 70 years
  • You have received treatment or care from the NHS in Wiltshire and would like to share your story
  • You can share any memories of our hospitals in Wiltshire, particularly if you have any old photographs of our hospitals (past and present) or the staff who worked in them
  • We are especially interested in any memories and photographs from 1948, the year the NHS was founded and to hear from those who were born in 1948

People can share their memories and photos by emailing the Communications Team at NHS70.wccg@nhs.net or by post to Communications, Wiltshire CCG, Southgate House, Pans Lane, Devizes, Wiltshire, SN10 5EQ. If you are sending any original photographs and would like them returned, please include your name and contact address.

Wiltshire Council’s Big Pledge is back – sign up today!

This year’s Big Pledge is now underway and the council wants you to take part.

This year’s theme is: Beat the Clock and is for any age or ability.  It’s free to sign up to and easy to take part in – it’s just a timed challenge for any sport or activity. 

The challenges are:

  • Beat the clock challenge – if you want to get active or are new to activity or have a disability then this is for you
  • Beat the clock plus challenge – already active and looking to push yourself. Then this is for you!
  • Beat the clock team challenge – do with colleagues, friends and family
  • Beat the clock schools challenge – this challenge is for schools

It’s a great challenge to take part in with friends, family and colleagues – so round them up and get involved.  The challenge finishes on 8 July.

Sign up and beat the clock on the Big Pledge website – www.wiltshire.gov.uk/bigpledge

Have Your Say

Online consultations – an alternative way to have a consultation from your GP

NHS England would like to hear your views about online consultations – this is a service offering patients an alternative way to have a consultation with a GP online via the internet, rather than waiting for the next available appointment to attend in person.


Online consultations are a way for patients to contact their GP practice without having to wait on the phone or go into the practice. Using a smartphone, tablet or computer, you can contact your surgery about a health issue and the practice will ensure you here from the right person in the team – this might mean you have a phone call with the GP or nurse, or you might need an appointment at the surgery to see the GP in person.

Benefits of using online consultations include:

  • Patients are able to get a quicker response, rather than wait for an appointment in person
  • It is more convenient as patients do not have to travel to their GP practice or wait for the next available appointment
  • GPs are able to provide more appointments for patients, offering the same level of consultation, diagnosis and necessary actions as the patient would get in a face to face appointment.

Some places are already using online consultations, and it doesn’t matter if you have not used this system – your views are still of interest to the NHS.  The survey can be accessed here and should take less than 10 minutes to complete. Closing date is 15 June 2018.

For more information on the survey, please visit: www.engage.england.nhs.uk


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Focus on Mental Health

Mental health and wellbeing

Are you feeling stressed, anxious or depressed?  If so, you are not alone because one in every four of us living in Wiltshire will experience a mental health problem during our lifetime.

Most people experience ups and downs in their life, and you can feel unhappy, depressed, stressed or anxious during difficult times.  Many difficult events and experiences can also leave us in low spirits or cause depression; this is a normal part of life. Having said this, sometimes it is possible to just feel down without there being an obvious reason.

Recognising that you may have a mental health problem and taking the first steps to get help can be difficult. 

Mental health should be treated the same as physical health and in Wiltshire there’s a wide range of national and local services and support available to people.  We’ve listed some of these here:

Psychological support

Relate | The Relationship People
Provide counselling, support and information for all relationships.

Cruse Bereavement Care
Provide bereavement support and counselling.

Turning Point: Wiltshire Substance Misuse Service
Help and support you to think about your drug and alcohol use and make changes.

Revival Wiltshire RASAC
Provides support, advice and information for adults who have experiences sexual abuse as a child.

General counselling services

British Association for Behavioural and Cognitive Psychotherapists
They can signpost you to the right person to help you. 

British Association for Counselling and Psychotherapy
They can help you find the right counsellor or psychotherapist for the therapy you need.

Work and financial issues

Richmond Fellowship
Provides employment advice and guidance for people seeking work, training or voluntary roles and they also offer support to help people with a mental health problem experiencing difficulties at work.

National Debt Line | Free online Debt Advice
Gives advice and information to help you deal with your debt.

Wiltshire Citizens Advice Bureau
Gives advice and information on money, debt, housing, employment, benefits and education.

Money Advice Service
Gives free and impartial money advice.

Leisure, activities and social support programmes

Leisure centres
There are lots of leisure centres in Wiltshire that offer a wide range of facilities from swimming to running clubs.

Health Trainers | Wiltshire Council
A dedicated health trainer can assist you every step of the way to achieving and maintaining your goals.

Splitz
Wiltshire based charity that offers a variety of support for women and young people experiencing the trauma of domestic abuse and sexual violence.

Volunteering
There are great benefits to volunteering for individuals – this is a good starting point to search for volunteering opportunities near you.

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Campaign 

Stay well this Summer


Most of us enjoy spending time in the sun and the opportunities that nice weather brings for activities, outdoor living, fresh air and fun. But on laid back, sunny days it’s easy to switch off to messages about health risks, so here are a few reminders on what to do when you are enjoying time outdoors.

Stay safe in the sun

It’s all too easy to overdo exposure to sun rays, and it’s easy to underestimate how much time we spend in the sun and not realise we are getting burnt. By taking a few steps to safeguard your skin you can stay safe in the sun while you enjoy the sunshine!

  • Seek shade and stay out of the hot sun, particularly between 11am and 3pm
  • Apply sunscreen with an SPF of 30 and cover up – wear loose clothing and a wide-brimmed hat and protect your eyes with sunglasses
  • Have plenty of cold drinks to keep hydrated, but avoid caffeine and alcohol

Sunburn

If you do have minor sunburn, you can treat this at home by:

  • Cooling the skin down by having a cold bath or shower
  • Applying soothing after sun or calamine lotion to moisture your skin
  • Drinking plenty of fluids, will prevent you from getting dehydrated
  • Painkillers such as ibuprofen or paracetamol will help relieve any pain

You could also visit your local pharmacy for advice on treatment to help ease your sunburn symptoms and reduce any inflammation.

Don’t let allergies take the spring out of your step

Spring and summer are the time of year when allergies such as asthma and hay fever can get much worse, with symptoms including sneezing, coughing and shortness of breath. 

But there is no need to get bogged down by runny noses, itchy eyes and tickly throats.

If you are an allergy sufferer, you can prepare for the warmer weather by getting the medicines you need from your local pharmacist – who can also offer you expert advice to manage your health during the summer months.

For more information on summer health, visit our summer health campaign page on our website.

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Follow us

You can find Wiltshire CCG on social media – follow us and keep up to date with our latest news.

www.facebook.com/NHSWiltshireCCG www.twitter.com/NHSWiltshireCCG www.pinterest.com/NHSWiltshireCCG
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Drink wisely this weekend

There are plenty of excuses to have a few drinks this weekend – with a royal wedding and the FA Cup Final, and Wiltshire Council and Wiltshire Clinical Commissioning Group are asking people to enjoy the festivities safely.  

The Government’s guidelines state that men and women should not drink more than 14 units of alcohol each week, and with just three standard glasses of wine, or three pints of normal-strength beer amounting to seven units – half the recommended weekly maximum intake for an average adult it’s very easy to drink more than you realise.

Regularly exceeding the limit,  known as ‘binge drinking’, places an individual at greater risk of harming their liver, stomach, heart and brain function, and also increases the chances of you contracting several kinds of cancer.

Dr Lindsay Kinlin, GP at The Orchard Partnership said:
“We know that people can tend to drink more than usual when they are enjoying festivities, like the Royal wedding as everyone likes to let their hair down and enjoy the socialising that comes with it, but it’s easy to get carried away and have one drink too many.  We are not saying ‘Don’t drink’, but we are encouraging people to consider their health when consuming alcohol and to drink sensibly.“

To reduce your risk of binge drinking and allow you to celebrate the weekend’s events sensibly, we have some useful tips and advice on how to drink safely:

  • drink more slowly
  • drink with food
  • alternate with water or non-alcoholic drinks
  • plan ahead to avoid problems, such as making sure you can get home safely or have people you trust with you.

Further information can be found on the NHS Choices website

Many people forget that alcohol is also high in calories, and seven units of wine or beer can be the equivalent of eating a couple of burgers –  which takes almost an hour of running to burn.

Alcohol is known as ‘empty calories’ as it provides no nutritional value; do you know what’s in your drink? Visit Drink Aware to find out more.  

Jerry Wickham, Wiltshire Council’s cabinet member for public health said:
“It’s a great time of the year to arrange a get-together, whether it’s indoors with the TV tuned to the football or events at Windsor Castle, or outside with cold drinks.”

“But it’s also a good time to remember that heavy drinking carries consequences for health, and the best advice is to celebrate well – but celebrate wisely.”

If you would like free, confidential advice about your drinking, please contact the Swindon and Wiltshire Active Recovery Service here.

For more useful information please visit the alcohol concern website.  

 

 

Wiltshire Dying Well Community Charter

Wiltshire Clinical Commissioning Group has launched its ‘Wiltshire Dying Well Community Charter’ to coincide with Dying Matters Awareness week (14-20 May) and is appealing to local companies and organisations to sign up to the charter and make a commitment to support their staff towards the end of their life. 

The Charter encourages a community-wide approach to support people who are affected by dying, and identifies simple steps employers can take to demonstrate their commitment to supporting their staff and their loved ones.

Dr Helen Osborn, GP at Courtyard Surgery in Lavington and Wiltshire End of Life Programme Board member explains, “The Charter has been developed to help bring greater understanding of the problems faced by working people who have been diagnosed with a life-limiting illness, or who care for people who are approaching the end of their lives.”

Signing up to the Charter is easy and doesn’t cost anything. Businesses are simply asked to commit to demonstrating their support for the Charter by signposting employees, volunteers or students to additional support resources and embedding supportive practices within their organisations for people who are affected.

Helen added, “The Charter will help local businesses ensure they have the best possible resources for their workforce and show that they are committed to supporting their employees who may be trying to balance their work commitments with the difficulties they face at home.”

The Charter is led by the National Council for Palliative Care and its ideas and commitments were recognised by many local organisations who came together to look at how we could create a Wiltshire Charter. Organisations involved in the original development of the Charter and who have already signed up to supporting their staff are: Dorothy House Hospice Care, Great Western Hospitals NHS Foundation Trust, Healthwatch Wiltshire, Prospect Hospice, Public Health Wiltshire, Royal United Hospitals Bath NHS Foundation Trust, Salisbury Hospice Charity, Salisbury NHS Foundation Trust, Wiltshire Clinical Commissioning Group and Wiltshire Health and Care.

The Wiltshire Dying Well Community Charter was developed in 2017 after consulting with local people about the Wiltshire End of Life Care Strategy.

Wiltshire Dying Well Community Charter, visit www.wiltshireccg.nhs.uk or email wiltshire.dyingwell@nhs.net.

Funding available for delivering a ‘step change’ in positive mental health and wellbeing within Wiltshire

NHS Wiltshire Clinical Commissioning Group is inviting bids from all stakeholders, including the voluntary and third sector, of up to £50,000 for delivering a ‘step change’ in positive mental health and wellbeing within Wiltshire.

Ted Wilson, Director of Community Services and Joint Commissioning for NHS Wiltshire Clinical Commissioning Group said,
“We are pleased to be able to offer these non-recurrent funds to support initiatives that aim to enable people to be more positive and confident about their mental health. We hope that the success of these initiatives will be a catalyst for future collaboration and support.”

Wiltshire CCG is aspiring to fund a number of different community based initiatives that support national and local priorities of increased focus on prevention and keeping well. Proposals for the funding could be smaller bids in a defined area of the county to larger multi-agency bids that cover the whole of Wiltshire, if agencies want to work together to apply collaboratively. 

Bids are welcome from those with an interest in delivering services where they are able to:

  • Develop and model a responsive preventative approach to mental health
  • Build on community resilience where individuals see themselves as part of a mutually beneficial collective, which aims to improve personal wellbeing through social interaction and inclusion
  • Encourage joint working and collaboration across agencies delivering services
  • Demonstrate an innovative and scalable approach to community based care that promotes independence
  • Be able to demonstrate benefits in 1 year

Applications will need to demonstrate how funds will be used to deliver the project and the bid also need to fully describe the expected outcomes.

Proposals for the funding should be made using the application form which can be downloaded from www.wiltshireccg.nhs.uk. The closing date for submission is 5pm on Friday 15 June 2018.

All proposals will be reviewed by an expert panel, including commissioning and GP leads and people with experience of mental health issues.  Successful applicants will be informed by 30 June 2018.

Stay safe in the sun

Summer’s almost here and with temperatures starting to soar, Wiltshire Clinical Commissioning Group and Wiltshire Council are supporting Sun Awareness Week (14-20 May) by offering advice to people in Wiltshire on how to stay safe in the sun.

Many of us enjoy spending time in the sun, but you can burn when you least expect it. Sitting in the garden, walking the dog or going for a run are just a few activities where you can be caught off guard.

Dr Richard Sandford-Hill, GP at Market Lavington Surgery and Chair of Wiltshire Clinical Commissioning Group, said:
“Although a moderate amount of sun exposure is recommended because it provides essential vitamin D, too much sun can be damaging. Don’t forget; you can still burn if it’s cloudy or overcast and while sunburn is usually short-lived and mild, it’s important to take precautions to avoid it because it can increase the chances of developing skin cancer later in life.”

How to protect yourself from sunburn

You can help safeguard your skin from the harmful effects of the sun by following these simple steps.

  • Cover up when you are out in the sun – wear loose clothing and a wide-brimmed hat to protect as much skin as possible and protect your eyes with sunglasses that block at least 99% of UV light.
  • Use a sunscreen with an SPF of 30 or higher and at least 4-star UVA protection and reapply every 2 hours and after swimming.
  • Seek shade and limit your direct exposure to the sun, especially between 11am and 3pm when UV rays are at their strongest.
  • Avoid tanning beds and sunlamps – both cause serious long-term damage and contribute to skin cancer.
Dr Sandford-Hill added:
“It’s important to enjoy the sun safely by keeping hydrated and when you are out remember to carry a hat, sunscreen and sunglasses with you for protecting yourselves from the sun’s harmful rays.”
Jerry Wickham, Wiltshire Council cabinet member for public health said:
“Wiltshire in the sunshine is glorious and we want people to enjoy it, but it can be easy to underestimate the strength of the sun when you’re outside, and you may not realise you are getting burnt.  If you feel you have sunburn, you should get out of the sun as soon as possible by heading indoors or into a shady area.”

What to do if you have sunburn

If you do have minor sunburn, you can treat this at home by cooling the skin down by having a cold bath or shower and then applying soothing after sun or calamine lotion to moisturise your skin.  You could also visit your local pharmacy for advice on treatment to help ease your symptoms and reduce inflammation.

Drinking plenty of fluids, will help cool you down and prevent you from getting dehydrated, and painkillers such as ibuprofen or paracetamol will help relieve any pain.

If you start to feel unwell or have any concerns about your sunburn, particularly if you are burnt over a large area, have blistering or swelling of the skin, chills, dizziness, sickness or a high temperature of 38c or above, call NHS 111 – they are available 24 hours a day, seven days a week.

If you notice any changes to your skin after being out in the sun, including a new mole, growth or lump or you have any moles or freckles that have changed in size, shape or colour, you should go and get them seen by your GP.  Skin cancer is much easier to treat if it’s found early.

For further information on how to keep safe in the sun, visit: www.wiltshireccg.nhs.uk

Don’t let hay fever ruin your day!

Hay fever affects millions of people in the UK and is mainly caused by pollen, and Wiltshire Clinical Commissioning Group is offering advice on how to minimise the symptoms for people who suffer from the condition.

Many of us will be spending more time outdoors with the arrival of Spring, either in our gardens or local parks, and suffers will soon start to feel the effects of itchy, red or watery eyes, a runny or blocked nose, sneezing fits, an itchy throat, mouth, nose and ears or a cough.

Dr Andrew Girdher, GP at Box Surgery advises:
“The best way to control hay fever is with antihistamines and these can easily be bought from local pharmacies or supermarkets very cheaply and starting to take them now so they get into your system will really be of benefit.”

“Visiting a local pharmacy is your best option. You can speak to the pharmacist; who is an expert in medications and can advise you on the best treatment. They can also offer advice on how to avoid hay fever triggers. If the pharmacist feels that the problem is something different which might require a review with a GP, they will recommend this.”

Other ways to help reduce the effects of hay fever include:

  • Wearing wraparound sunglasses when outdoors to protect the eyes
  • Showering and changing your clothes after being outdoors will help stop the spread of pollen through your home
  • Putting a small amount of petroleum jelly in your nose helps to trap pollen grains
  • Keeping an eye on the weather forecasts and staying indoors to avoid going out when the pollen count is high
Dr Girdher added:
“We are encouraging local residents to self-care and buy this low-cost medication themselves, as you do not need a prescription from your doctor, which can cost the NHS considerably more.”

“Self-care is an important part of keeping well and having a well-stocked medicine cabinet can help people, not just treat hay fever but also treat minor illness and injuries themselves, at home, without the need to see a GP.”

As well as your pharmacist, you can also get health advice through NHS 111 and the NHS choices website – www.nhs.uk