Prescription Ordering Direct service

The Prescription Ordering Direct service is new and we completely understand that people are concerned when they can’t get through to the service. 

We also apologise for the deep frustration people feel.  We are taking extraordinarily high numbers of calls currently – up to 900 calls a day, and we ask people to please be patient while they are waiting to talk to a trained prescription coordinator.  Orders are currently taking longer than usual to process because people are ringing to order their medication to cover the Christmas period.

Your call WILL  be dealt with, so please do keep trying.  We are currently training more coordinators so that we are able to manage the high levels of calls and to help cut the time that people are waiting. 

The prescription ordering direct service was introduced in April this year, as a way to help patients order only the repeat medication that they need.

The service is currently being provided from 7 surgeries in Wiltshire:

  • Lovemead Group Practice, Trowbridge
  • Giffords Surgery, Melksham
  • Castle Practice, Tidworth
  • White Horse Health Centre, Westbury
  • Avenue Surgery, Warminster
  • Tinkers Lane Surgery, Royal Wootton Bassett
  • New Court Surgery, Royal Wootton Bassett

There is no need to register to use the service.   Patients just call the POD when they have 7 days of medication left.  For those patients who are unable to ring to use this service, they can order their repeat medication using the online service offered by their GP practice, or alternatively they can speak to a member of staff at their GP practice who will discuss with them other ways they can order their medication.

Here are some Frequently Asked Questions about the service.

NHS Wiltshire asks patients to plan ahead and order their repeat prescriptions before Christmas

Many GP practices and pharmacies will have limited opening hours between Christmas and New Year, so Wiltshire Clinical Commissioning Group is reminding patients to plan ahead to ensure they have enough medication to last over the festive break.

Alex Goddard, Deputy Head of Medicines Management at Wiltshire Clinical Commissioning Group (CCG) said,
“As you get ready for Christmas, the last thing on your mind might be to check that you have enough medicine.  However being prepared is important to ensure that you have enough of the medication you need. “Because of the bank holidays and the amount of winter illnesses circulating at this time of year, your GP practice and pharmacy may be busier than normal. Ordering your prescription early means you can save yourself some time and help to ease the pressure on the NHS.”

Ordering and collecting new prescriptions can take several days, which is why patients are being urged to plan ahead. Prescriptions can be ordered by patients visiting, or phoning their pharmacy or GP practice, with some practices offering a quick and easy online ordering system.

Seven Wiltshire practices also use the Prescription Ordering Direct (POD) service, which allows patients to order their repeat prescriptions over the phone then collect them from a pharmacy.

These are:

  • Lovemead Group Practice
  • Giffords Surgery
  • Castle Practice
  • White Horse Health Centre
  • Avenue Surgery
  • Tinkers Lane Surgery
  • New Court Surgery
Alex continued,
“The last thing we want for our patients is having their bank holiday spoilt by not being able to take regular medication. Check now that you have enough daily medication to see you through the break.  If you don’t, call into your pharmacist, local GP or ring the POD so that you get your repeat prescription in good time.”

 

Joy as Wiltshire charity named UK’s Best dementia Care team

A Wiltshire charity is celebrating after being told it has the best dementia care team in the UK.

The Support at Home team at Alzheimer’s Support won the Best Team category at the prestigious Dementia Care Awards 2017.

The team, which provides highly personalised, one-to-one companionship and support to people living with dementia across Wiltshire, comprises 65 support workers and eight care coordinators. They visit people in their own homes and take them on outings, building up a strong rapport with clients and helping them stay active in their communities for as long as possible.

Registered Services Manager Sally Haddrell-Jenks, who accepted the award on behalf of the team, said:
“I am absolutely thrilled to be receiving this on behalf of our wonderful colleagues who do so much to support people living with dementia in Wiltshire. The important work we do is very much ‘behind the scenes’ so it is wonderful for the team to get this recognition.”
CEO Babs Harris said:
“I am bursting with pride. Our small Wiltshire outfit stood out amongst all the large, national, and well-funded organisations and what came through was the dedication, understanding and love that our colleagues show every day in their work.”
Joanne Armstrong, from Devizes, who cares for her husband Robin said: 
 “This is so well deserved. The service from Alzheimer’s Support has been wonderful. I cannot speak highly enough of the support worker who comes to us at home. He understands our needs.”

The award was handed over by former Emmerdale actor John Middleton at a ceremony in Doncaster as part of the National Dementia Congress.

The judges’ citation said:
“Support at Home was chosen because the team is making a tangible difference every day to people in their own homes. Even though the support workers work with clients individually, there is an immense feeling of belonging and team identity. There’s been huge investment in team development and support which has been acknowledged and spread across Wiltshire.”
Ted Wilson, Community and Joint Commissioning Director said:
‘We are really proud of Alzheimer’s Support.  They have considerable engagement and commitment and allow people with dementia to take an active part in the community and participate in meaningful activities.  We highly commend the level of support they give to people, and are absolutely dedicated to ensuring that the people they support lead full and happy lives.”

 

November 2017

Contents

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Welcome

Welcome to the first issue of our new monthly newsletter!

We want to provide a regular source of information for Wiltshire people that helps to keep you ‘in touch’ with the commissioning and development of your local healthcare services. Wiltshire is a beautiful county comprising a mix of town and country and completely rural in between, making the provision of easily accessible healthcare services for all who live here challenging to say the least – but not impossible.

But this newsletter isn’t just about telling you what’s going on; it’s important that we hear your views on current and future healthcare services to help inform our planning. In this issue, we’re asking for your thoughts on urgent GP appointments and support for those with diabetes – please do take a few minutes to complete the surveys.

We recently announced Medvivo as the provider for a new integrated urgent care service, which launches on 1 May 2018 and asked our Patient Participation Groups (PPG) for help with designing the options a caller would hear when they dial 111 – their feedback was invaluable. This is a fantastic example of helping to shape our local healthcare services; why not find out about your GP Practice’s PPG and how you could get involved?

With the nights drawing in, we encourage you all to stay safe and well this winter.

Take care, Linda

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In the news!

Meet our new Chair – Dr Richard Sandford-Hill

Dr Richard Sandford-Hill became our new Chair on 1 October 2017, after being voted in by Wiltshire GPs.

Having spent four years as a Governing Body member, Dr Sandford-Hill has a sound understanding of Wiltshire CCG and the challenges it faces and he is committed to ensuring the CCG continues to provide fair access to high quality, locally delivered health services.

Dr Sandford-Hill said: “I’m delighted to take up this new opportunity and I look forward to working closely with our partners to provide strong, sustainable health and care services now and for future generations.”

New provider announced for Integrated Urgent Care Services

Medvivo has been awarded a five year contract to provide integrated urgent care services across Wiltshire Bath and North East Somerset (BaNES) and Swindon, from 1 May 2018.

Medvivo will be responsible for running the NHS 111 service across Wiltshire, BaNES and Swindon and will develop the service model to include a new locally managed ‘clinical hub’.

The new clinical hub means that callers to the 111 service will be listened to and advised about what action they should take next. If they require further medical advice they will be able to talk to the clinical hub – a team of experienced health professionals who can collectively make clinical assessments, give advice and arrange urgent care if required. It means no decision is made in isolation.

Local patients and residents will receive information about the new integrated urgent care service and how to access it, ahead of the launch on 1 May 2018.

Read more news articles here.

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Have your say!

Diabetes survey: 12 October – 1 December 2017

We want to improve the care of all diabetics in Wiltshire; so we need to understand what matters to you. Next Spring we are launching a wellbeing toolkit for all diabetics and those who support them.

Please complete this short survey and tell us where the gaps are in the information you need to help support the management of diabetes. Your comments will help to shape the new wellbeing toolkit.

Urgent GP appointments – where would you go?

If you need a same day urgent GP appointment – this could mean that you might not be able to see your usual GP and you may have to travel to a different practice. Urgent GP appointments are booked on the day and are for patients who have health problems which cannot wait for a routine appointment.

We want to hear your views on accessing urgent GP appointments. Tell us what you think by completing this short survey.

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Campaigns

Every year we support a number of national health campaigns and run some local ones too. Click on the images below to find out more about our current campaigns.

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Follow us

You can find Wiltshire CCG on social media – follow us and keep up to date with our latest news.

www.facebook.com/NHSWiltshireCCG www.twitter.com/NHSWiltshireCCG www.pinterest.com/NHSWiltshireCCG
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Small changes can help you and your loved ones stay well this winter

Wiltshire Clinical Commissioning Group is encouraging local people to follow eight simple steps to help them stay well over the winter months, as part of the national awareness week for Self Care.

Self Care Week runs from 13-19 November 2017 and focuses on helping people to help look after themselves better when it comes to their health.

Dr Lindsay Kinlin, a GP from The Avenue Surgery in Warminster, said:
 “Self care is about taking responsibility for your health and we’re encouraging Wiltshire people to make small changes to help them and their families to stay well over the festive period.”

Wiltshire Clinical Commissioning Group’s eight self care tips for Winter are:

S – see your pharmacist at the first sign of illness

Pharmacists are not only medicine experts, they can also offer advice and information on a range of minor illnesses and injuries. If you start to feel unwell this winter, even if it is just a cough or cold, get advice from your pharmacist before it gets more serious.

E – eat plenty of fruit and vegetables

A healthy diet is vital for your wellbeing, so try and eat five portions of fruit and vegetables every day.

L – learn more about around the clock healthcare services in Wiltshire

In Wiltshire there are many options available for when you need medical advice and treatment. Consider all of the choices available to help you make the right decision about where to go.

F – find out if you’re eligible for a free flu vaccine

People who are eligible include those who are aged over 65 years, pregnant women, anyone who is the main carer for another person or who is in receipt of Carers’ Allowance, and those with a long-term condition such as diabetes or asthma. Children between the ages of two and eight years old are also eligible for the free nasal vaccination, which is quick, harmless and the best way to protect against catching flu this winter.

C – check in on your neighbours

Winter can be dangerous for elderly people, so checking they have enough supplies will mean they don’t need to go out in bad weather.

A – arrange to pick up your prescription

Many pharmacies and GP surgeries will be closed or have reduced working hours over the festive period. If you require a repeat prescription, make sure you order it in plenty of time.

R – restock your medicine cabinet

Looking after yourself when you’re feeling under the weather with a minor illness is easy if you already have a medicine cabinet stocked with painkillers, oral rehydration salts, anti-diarrhoea tables, antihistamines, indigestion treatments and a first aid kit.

E – ensure you stay warm

Cold weather can be very harmful and increase the risk of heart attacks, stroke and chest infections. Try and heat your home to at least 18°C and have a least one hot meal a day to stay warm.

Dr Kinlin continues,
”During winter our health services are put under a lot of pressure. By taking personal responsibility for our health and following our self care tips, we can help to free up valuable practitioner time, allowing us to focus on those people who need us the most.”

Find out more about small changes you can make to stay well this winter by visiting www.wiltshireccg,nhs.uk

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Protect your unborn baby this winter with a free flu jab

The immune system is naturally lower during pregnancy, so if you were to catch the flu it could become serious very quickly.  Wiltshire Clinical Commissioning Group is encouraging all pregnant women to get the free flu vaccination this winter.

Flu can cause many complications during pregnancy, particularly in the later stages and in some cases it can lead to still birth or death in the first week of life.

Dr Lindsay Kinlin, GP at the Avenue Surgery in Warminster said,
“Flu can make otherwise healthy people feel very poorly and I would urge any lady who is pregnant to get the flu vaccination as soon as possible.  During pregnancy a women’s immune system is naturally lower to ensure that the pregnancy is successful.  As a result, pregnant women are less able to fight off infections and therefore more likely to be seriously ill if they contract the flu virus.”

The flu vaccination is the best protection against flu.  It is recommended during any stage in pregnancy, from the first few weeks through to the due date.  Keeping fit and healthy in pregnancy is important for your baby’s growth and development.

Women who have had the flu vaccine while pregnant also pass some protection on to their babies, which lasts for the first few months of their lives.

Dr Kinlin, added,
“Even if you have had the flu vaccination in previous years it is important to get it again because the type of virus in circulation changes every year, so the vaccine changes too.”

If you are pregnant, you are eligible for the flu vaccination free of charge.  It’s free because you need it.

Ask your midwife or GP about the flu vaccination now.  You can book an appointment at your GP practice or visit your local pharmacy.