New prescription ordering service for Wiltshire

A new prescription ordering service run by Wiltshire Clinical Commissioning Group means local patients can order repeat prescriptions over the phone from the comfort of their own home and then collect them from a UK pharmacy of their choice.

Prescription Ordering Direct (POD) is run by a dedicated team of trained prescription coordinators supported by experienced pharmacists who are on hand for medicines advice and complex queries. The Wiltshire-based telephone team is currently available for five of Wiltshire’s GP Practices covering a population of 78,000 – with plans to roll the service out across the county.

Alex Goddard, Deputy Head of Medicines Management at Wiltshire CCG, explains:
“We’ve had the POD up and running for 12 weeks and during that time have taken more than 7,000 calls from patients and ordered 18,000 prescription items – it’s been very busy!

“We’re introducing the POD to Wiltshire GP Practices on a town-by-town basis and our aim is to roll it out to all of the county’s practices over the next couple of years. Next to benefit from the service from 15 September will be surgeries in Royal Wootton Bassett.”

Prescription Ordering Direct is currently available for patients at:

  • Lovemead Group Practice, Trowbridge
  • Giffords Surgery, Melksham
  • Castle Practice, Ludgershall and Tidworth
  • White Horse Health Centre, Westbury
  • Avenue Surgery, Warminster

The POD is open Monday – Friday (except on Bank Holidays) from 9am – 5pm. Patients do not need to register for the service and should call when they have seven days left of their medication.

Alex continues:
“Once authorised by the Doctor, prescriptions will be sent to the patient’s usual pharmacy where any existing arrangements with regards to notifications via text message, or delivery will continue as before.  When patients call the POD they speak directly and confidentially with a prescription coordinator who confirms the prescription is due and can answer any questions the patient has about their medication. There is always the opportunity for the patient to speak to a pharmacist as well, if needed.

“This ensures we are able to order only the necessary medication that is required. By introducing this new ordering process, we are already seeing a reduction in the amount of prescriptions that are wasted in our area, which costs the NHS £2.7million each year in Wiltshire alone.”

More information about Prescription Ordering Direct can be found on Wiltshire Clinical Commissioning Group’s website – www.wiltshireccg.nhs.uk.

New One You campaign encourages adults across the country to get more active by building just 10 minutes of brisk walking into their daily lives

Modern day life makes it hard to be healthy, so it’s not surprising that most of us are not fitting enough physical activity into our days. Sitting down at work and commuting by car or public transport means we’re not active for a lot of the working day and technology allows us to shop and stay in touch without ever having to leave the sofa.

However, a brisk ten minute walk can make a huge difference to your health – it gets the heart pumping faster, can make you feel better, more energetic and improve your mood. Over time, brisk walking can help to lower the risk of serious illnesses like heart disease and type 2 diabetes.

The One You campaign is encouraging adults to start improving their health by walking briskly for 10 minutes each day and to help, people are being encouraged to download the ‘Active 10’ app. This free app shows how much brisk walking you’re doing, when you can increase your pace and how you can fit more brisk walking intoyour day. It also sets goals and provides hints and tips to keep you going, and has been endorsed by the Royal College of General Practitioners (RCGP).

50,000 people have already downloaded the app and are on their way to a healthier lifestyle, so why not join them?

Search ‘Active 10’ online to find out more and to download the app.

Accessing healthcare in Wiltshire over the bank holiday

With some health services closing for a few days over the bank holiday, it’s vital that people who need help from NHS services get the advice they need from the right person, in the right place, at the right time.

Ask your pharmacist
Pharmacists are experts in many areas of healthcare and can offer advice on a wide range of long term conditions and common illnesses such as coughs, colds and stomach upsets. You don’t need an appointment to see a pharmacist and many have private consultation areas, so they are a good first port of call if you’re feeling unwell. Your pharmacist will tell you if you need further medical attention.
Call 111
If your GP surgery is closed and you’re not sure where to go then you should make a free phone call to NHS 111, which is available 24/7. An adviser will ask you questions to assess your symptoms and then give you the advice you need, or direct you to the best service for you in your area.
A&E and 999 are for life threatening emergencies
A&E departments and the ambulance service are for life threatening emergencies such as loss of consciousness, suspected heart attacks, breathing difficulties or severe bleeding that cannot be stopped. A&E is likely to be extremely busy over the holidays with long waiting times, so please call NHS 111 for advice first if you are not sure where to go.

Your local services

Opening times for your local GP and pharmacy services are available below. Please note that these times are subject to change.

Bradford on Avon >

 GP surgeries
 Practice  13/04/2017  14/04/2017 15/04/2017  16/04/2017  17/04/2017  18/04/2017 
 Bradford-on-Avon and Melksham Medical Practice 8am – 6.30pm Out of hours Out of hours Out of hours Out of hours 8am – 6.30pm
 Phamacies
 Practice 28/08/2017  
 Day Lewis Pharmacy (Silver Street) Closed
 Day Lewis Pharmacy (St Margarets Station Approach) Closed

Calne >

 GP surgeries
 Practice  01/05/2017 –  29/05/2017 – 
 Northlands Surgery 8am – 6.30pm  Out of hours  – 
 Patford House Surgery 8.45am – 6.30pm Out of hours
 Beversbrook Medical Centre 8am – 6.30pm Out of hours
 Phamacies
 Practice 28/08/2017  
 Boots Closed
 Lloyds Closed
 Well Pharmacy Closed
 Northlands Surgery Closed

Chippenham >

 GP surgeries
 Practice 01/05/2017 –  29/05/2017 –  –  – 
 Hathaway Surgery 8am – 6.30pm Out of hours Out of hours Out of hours 8am – 6.30pm
 Rowden Medical Practice 8.30am – 6.30pm Out of hours Out of hours Out of hours 8am – 6.30pm
 Jubilee Field Surgery 8.30am – 1pm Out of hours Out of hours Out of hours Out of hours 8.30am – 1pm
 Lodge Surgery 8am – 6.30pm Out of hours 8am – 11am Out of hours Out of hours 8am – 6.30pm
 Phamacies
 Practice 28/08/2017  
 Boots 10am – 4pm
 Lloyds (Hathaway Medical Centre) 10am – 4pm
 Morrisons 9am – 5pm
 Lloyds (Bath Road) 9am – 6pm
 Lloyds (St Luke’s Drive) Closed
 Well Pharmacy Closed

Corsham >

 GP surgeries
 Practice  13/04/2017  14/04/2017 15/04/2017  16/04/2017  17/04/2017  18/04/2017 
 Porch Surgery 8am – 6.30pm Out of hours 8.30am – 11.45am Out of hours Out of hours 8am – 6.30pm
 Box Surgery  8am – 6.30pm  Out of hours  9am – 12.15pm  Out of hours  Out of hours  8am – 6.30pm
 Phamacies
 Practice 28/08/2017  
 Shaunaks Closed
 Boots Closed

Devizes >

 GP surgeries
 Practice  13/04/2017  14/04/2017 15/04/2017  16/04/2017  17/04/2017  18/04/2017 
 Lansdowne Surgery 8am – 6.30pm Out of hours Out of hours Out of hours Out of hours 8am – 6.30pm
 Southbroom Surgery 8am – 6.30pm Out of hours Out of hours Out of hours Out of hours 8am – 6.30pm
 St James’ Surgery 8am – 6.30pm Out of hours 8am – 11am Out of hours Out of hours 8am – 6.30pm
 Market Lavington Surgery 8am – 6.30pm Out of hours 8am – 11am Out of hours Out of hours 8am – 6.30pm
 Courtyard Surgery 8.30am – 6.30pm Out of hours Out of hours Out of hours Out of hours 8.30am – 6.30pm
 Phamacies
 Practice 28/08/2017  
 Day Lewis (Market Lavington) Closed
 Morrisons 9am – 5pm
 Boots Closed
 Rowlands Pharmacy Closed

Malmesbury >

 GP surgeries
 Practice  13/04/2017  14/04/2017 15/04/2017  16/04/2017  17/04/2017  18/04/2017 
 Malmesbury Primary Care Centre 8.30am – 6.30pm Out of hours 8.30am – 12pm Out of hours Out of hours 8am – 6.30pm
 Tolsey Surgery 8.30am – 6.30pm Out of hours 8am – 11am Out of hours Out of hours 8.30am – 6.30pm
 Phamacies
 Practice 28/08/2017  
 Boots (High Street) Closed
 Boots (Priory Way) Closed
 Lloyds Closed

Marlborough and Pewsey >

 GP surgeries
 Practice  13/04/2017  14/04/2017 15/04/2017  16/04/2017  17/04/2017  18/04/2017 
 Marlborough Medical Practice 8am – 6.30pm Out of hours Out of hours Out of hours Out of hours 8am – 6.30pm
 Ramsbury Surgery 8am – 6.30pm Out of hours 8.15am – 11.30am Out of hours Out of hours 8am – 6.30pm
 Old School House Surgery 8am – 12pm Out of hours 8am – 11am Out of hours Out of hours 8.30am – 6.30pm
 Burbage Surgery 8am – 6.30pm Out of hours 8am – 11am Out of hours Out of hours 8am – 6.30pm
 Pewsey Surgery 8am – 6.30pm Out of hours Out of hours Out of hours Out of hours 8am – 6.30pm
 Phamacies
 Practice 28/08/2017  
 Boots (Marlborough) 10am – 4pm
 Kennet Pharmacy Closed
 Boots (Pewsey) Closed

Melksham >

 GP surgeries
 Practice  13/04/2017  14/04/2017 15/04/2017  16/04/2017  17/04/2017  18/04/2017 
 Giffords Primary Care Centre 8am – 6.30pm Out of hours Out of hours Out of hours Out of hours 8am – 6.30pm
 Spa Medical Centre 8am – 6.30pm Out of hours Out of hours Out of hours Out of hours 8am – 6.30pm
 Phamacies
 Practice 28/08/2017  
 Gompels (Spa Medical Centre) Closed
 Gompels (Bank Street) Closed
 Boots Closed
 Lloyds (Bath Road) 9am  -5pm
 Asda 9am – 6pm
 Lloyds (Spa Road) Closed

Royal Wootton Bassett >

 GP surgeries
 Practice  13/04/2017  14/04/2017 15/04/2017  16/04/2017  17/04/2017  18/04/2017 
 Tinkers Lane Surgery 8am – 6.30pm Out of hours Out of hours Out of hours Out of hours 8am – 6.30pm
 New Court Surgery 8am – 6.30pm Out of hours Out of hours Out of hours Out of hours 8am – 6.30pm
 Phamacies
 Practice 28/08/2017  
 Boots Closed
 CML Jones and Partner Closed
 Lloyds Closed

Salisbury >

 GP surgeries
 Practice  13/04/2017  14/04/2017 15/04/2017  16/04/2017  17/04/2017  18/04/2017 
 Orchard Partnership 8am – 6.30pm Out of hours 9am – 12pm Out of hours Out of hours 8am – 6.30pm
 St Ann Street Surgery 8am – 6.30pm  Out of hours   8.30am – 10.30am  Out of hours  Out of hours  8am – 6.30pm
 Salisbury Medical Practice  8am – 6.30pm   Out of hours   Out of hours   Out of hours   Out of hours  8am – 6.30pm
 Avon Valley Practice   8am – 6.30pm    Out of hours    Out of hours    Out of hours    Out of hours   8am – 6.30pm
 Endless Street Surgery    8am – 6.30pm  Out of hours  Out of hours  Out of hours  Out of hours    8am – 6.30pm
 Three Swans Surgery  8am – 6.30pm   Out of hours  8.15am – 11am   Out of hours   Out of hours  8am – 6.30pm
 Harcourt Medical Centre  8am – 6.30pm  Out of hours  Out of hours  Out of hours  Out of hours  8am – 6.30pm
 Whiteparish Surgery  8.15am – 6.30pm  Out of hours  8am – 10.30am  Out of hours  Out of hours  8.15am – 6.30pm 
 Barcroft Medical Centre 8am – 6.30pm  Out of hours  9am – 11.30am  Out of hours  Out of hours  8am – 6.30pm
 Castle Practice  8am – 6.30pm  Out of hours  Out of hours  Out of hours  Out of hours  8am – 6.30pm
 Downton Surgery 8am – 6.30pm Out of hours Out of hours Out of hours Out of hours 8am – 6.30pm
 St Melor House Surgery 8am – 6.30pm Out of hours Out of hours Out of hours Out of hours 8am – 6.30pm
 Tisbury Surgery 8am – 6.30pm Out of hours 9am – 11am Out of hours Out of hours 8am – 6.30pm
 Silton Surgery 8.30am – 6.30pm Out of hours Out of hours Out of hours Out of hours 8.30am – 6.30pm
 Hindon Surgery 8am – 6.30pm Out of hours Out of hours Out of hours Out of hours 8am – 6.30pm
 Cross Plain Surgery 8am – 6.30pm Out of hours 9am – 12.30pm Out of hours Out of hours 8am – 6.30pm
 Bourne Valley Practice 8am – 6.30pm Out of hours 9am – 12.30pm Out of hours Out of hours 8am – 6.30pm
 Mill Stream Medical Centre 8am – 6.30pm Out of hours 8am – 11am Out of hours Out of hours 8am – 6.30pm
 Phamacies
 Practice 28/08/2017  
 Boots (Amesbury – Salisbury Street) 9am – 2pm
 Boots (Amesbury – Stonehenge Walk) Closed
 Rowlands Pharmacy (Pembroke Road) Closed
 Bisopsdown Pharmacy Closed
 Downton Pharmacy Closed
 Lloyds (Amesbury – Bulford Road) Closed
 PW and JA Hedge (Central Street) Closed
 Tesco (Bourne Centre) 9am – 6pm
 Rowlands Pharmacy (Cranebridge Road) Closed
 Superdrug (George Mall) Closed
 Three Swans Pharmacy Closed
 Boots (Silver Street) 8.30am  -5.30pm
 Rowlands (Castle Street) Closed
 Tamday Pharmacy Closed
 Lloyds (Minster Street) Closed
 Rowlands (St Ann Street) Closed
 Boots (Tisbury – High Street) Closed
 PW and JA Hedge (Dummer Lane) 10am – 1pm
 Mere Pharmacy Closed
 Lloyds (Wilton – North Street) Closed

Swindon >

 GP surgeries
 Practice  13/04/2017  14/04/2017 15/04/2017  16/04/2017  17/04/2017  18/04/2017 
 Purton Surgery 8am – 6.30pm Out of hours 9am – 12pm Out of hours Out of hours 8am – 6.30pm
 Cricklade Surgery 8am – 6.30pm Out of hours Out of hours Out of hours Out of hours 8am – 6.30pm
 Phamacies
 Practice 28/08/2017  
 Boots (Cricklade – High Street) Closed
 Lloyds (Purton) Closed

Trowbridge >

 GP surgeries
 Practice  13/04/2017  14/04/2017 15/04/2017  16/04/2017  17/04/2017  18/04/2017 
 Bradford Road Medical Centre 8am – 6.30pm Out of hours 8am – 10am Out of hours Out of hours 8am – 6.30pm
 Lovemead Group Practice 8am – 6.30pm Out of hours 8am – 10.30am  Out of hours  Out of hours  8am – 6.30pm
 Adcroft Surgery 8.30am – 6.30pm   Out of hours  Out of hours  Out of hours  Out of hours  8.30am – 6.30pm 
 Widbrook Medical Practice 8am – 6.30pm Out of hours Out of hours Out of hours Out of hours 8.30am – 6.30pm
 Phamacies
 Practice 28/08/2017  
 Boots (Polebarn Circus) Closed
 Boots (Prospect Place) Closed
 Boots (Bythesea Road) 8am  -12am
 Tesco 9am – 6pm
 Gougemead (Bradford Road) Closed
 Gougemead (Wingfield Road) Closed
 Lloyds Closed
 Superdrug Closed

Warminster >

 GP surgeries
 Practice  13/04/2017  14/04/2017 15/04/2017  16/04/2017  17/04/2017  18/04/2017 
 Avenue Surgery 8am – 6.30pm Out of hours Out of hours Out of hours Out of hours 8am – 6.30pm
 Mere Surgery 8.30am – 5pm Out of hours Out of hours Out of hours Out of hours 8.30am – 5pm
 Smallbrook Surgery 8.30am – 1pm Out of hours Out of hours Out of hours Out of hours 8.30am – 1pm
 Phamacies
 Practice 28/08/2017
 Boots (The Avenue) Closed
 Boots (Market Place) 10am – 4pm
 Well Pharmacy Closed

Westbury >

 GP surgeries
 Practice  13/04/2017  14/04/2017 15/04/2017  16/04/2017  17/04/2017  18/04/2017 
 White Horse Health Centre 8am – 6.30pm Out of hours 8.45am – 11.45am Out of hours Out of hours 8am – 6.30pm
 Phamacies
 Practice 28/08/2017  
 John Preddy and Co Closed
 Boots Closed
 Shaunaks Closed

Keep your shirt on and ‘cover up mate’ this summer

Men in Wiltshire who spend a lot of time outside are being urged to ‘Cover up Mate’ this summer to protect their skin and reduce their risk of developing skin cancer.

Cover up Mate is a national campaign targeting men who work outside including farmers, builders, sportsmen and gardeners, because they are much less likely than women to slap on the sun cream.

Dr Peter Jenkins, Chair, Wiltshire Clinical Commissioning Group said,
“A sun tan is a sign of damage to the skin, and sunburn increases your risk of developing skin cancer later in life. Outdoor workers such as farmers or those working in the construction industry often just want to get on with the job, but they may end up paying the price for not protecting their skin.”

Summer is a busy time for farmers especially when the sun is shining, making it easy to forget what damage it can do to your skin. Local farmer, Anthony Hues is supporting the Cover up Mate Campaign, and said, “It really is a case of making hay while the sun shines for farmers and it makes a change to work outside in the good weather rather than the rain! Cover up Mate has made me realise how important using sun cream is and I owe it to myself and my family to take the risk of skin cancer seriously and will definitely be slapping on the sun cream in future.”

Dr Jenkins continues:
“We don’t want to put anyone off enjoying the sun, but it’s important to remember to take some quick simple precautions to lower the risk of skin cancer and be sun safe.”


Top sun safe tips

  • Use at least factor 15 sunscreen with 4 stars and use plenty of it
  • Apply sunscreen to all exposed skin – don’t forget your neck and ears and your head if you have thinning or no hair
  • Wear sunglasses and a hat
  • Get to know your skin and check on a monthly basis to detect any change in the colour or size of moles. If you are concerned that a mole is changing you should see your GP in the first instance. The sooner a cancerous mole is discovered the better the chance of successful treatment.

Helping the over 50s be clear on cancer

Wiltshire Clinical Commissioning Group is supporting the national Be Clear on Cancer campaign and encouraging local people, particularly the over 50s, to recognise respiratory symptoms and get the appropriate help where needed. A persistent cough or inappropriate breathlessness during everyday activities could be symptoms of a variety of conditions including cancer, chronic obstructive pulmonary disease and, in the case of breathlessness, heart disease.

Dr Andy Hall from The Orchard Partnership in Fovant said:
“People aged 50 or over are at greater risk of having undiagnosed respiratory problems and make up 97 percent of lung cancer diagnoses, so it’s particularly important if you fall within this age group to get any unusual symptoms checked out.”

Diagnosing these conditions at an early stage makes them more amenable to treatment. Those who have a persistent cough lasting more than three weeks, or are experiencing breathlessness when completing everyday tasks, are encouraged to make an appointment with their GP, as they may be exhibiting the early signs of lung disease, including cancer.

Across England, around 37,600 people are diagnosed with lung cancer each year and in Wiltshire during 2015, there were 282 people diagnosed with the condition.  

Dr Hall added:
“Before you visit your GP it may help to write down your symptoms and how you feel so you don’t forget anything during your consultation. This will help answer some of the questions your doctor may ask you, such as how long have you had your symptoms and whether they have changed over time.”

Signs to watch out for:

  • A cough that has got worse or changes
  • Frequent chest infections
  • Coughing up blood
  • Chest or shoulder pain
  • Getting out of breath doing everyday activities such as light housework
  • Feeling more tired than usual for some time
  • Losing weight for no obvious reason, or loss of appetite

Learn more about the Be Clear on Cancer campaign.