Preferred provider selected for Urgent Care Services across B&NES, Swindon and Wiltshire

Medvivo has been selected to the preferred provider stage of a procurement process to run integrated urgent care services across Bath and North East Somerset (B&NES), Swindon and Wiltshire.  The healthcare provider, which has very recently been rated as ‘Outstanding’ by CQC, will be the lead provider, working in collaboration with Vocare and Banes Enhanced Medical Services (BEMS+). 

The preferred provider status is not an award of contract and does not confer a contractual commitment from the commissioners at this stage.  The award of the contract to Medvivo and its partners will only be made if they are successful through following further robust assessment, intensive testing and planning stage.  Once completed the award will need to be approved by the Boards of B&NES, Swindon and Wiltshire Clinical Commissioning Groups and Wiltshire Council later in the summer.  There will then be a transition and mobilisation period before the new services commence on 1 May 2018. 

The new provider will be responsible for running the NHS111 service across B&NES, Swindon and Wiltshire, developing the service model so callers can be put through to a ‘clinical hub’ of experienced health professionals who can make assessments, advise and arrange urgent care if required.  The provider will also be responsible for a number of other urgent care services, including the GP out-of-hours service in B&NES and Wiltshire and telecare monitoring and urgent care and response at home for Wiltshire Council.

The CCGs and Wiltshire Council are following a detailed and robust procurement process, with sharp focus on the requirement for innovation and continued development of services.  

Currently the NHS111 service is provided by Care UK in B&NES, Swindon and Wiltshire. The GP out of hours service in Wiltshire is currently provided by Medvivo, with Vocare the current provider in B&NES.  Great Western Hospitals Foundation Trust will continue to provide GP Out of Hours service in Swindon (that particular service has not been part of this procurement). 

Joining up a number of urgent care services across the region will help ensure everyone has access to the same high quality, personalised and responsive service.

Are you feeling the burn this summer?

It’s natural to want to get out in the sun during warm summer days and Wiltshire Clinical Commissioning Group is reminding people to take steps to protect their skin from the sun when they go outside and avoid being burnt this summer.

Dr Peter Jenkins, Chair of Wiltshire Clinical Commissioning Group said:
“Sunburn pain can be at its most intense around 12 hours after exposure, but may continue to develop for a further 24 hours. Sunburn is usually mild and short-lived but it’s important to try and avoid it. Keeping a high factor sun cream in your medicine cabinet and applying it before you go out in the sun is advisable”

The length of time it takes for skin to go red or burn varies from person to person, as everyone who is exposed to the sun is at risk of getting sunburnt. You can help safeguard your skin from the harmful effects of the sun by following these simple steps.

  • Cover up when you are out in the sun – wear clothing and a wide-brimmed hat to protect as much skin as possible and protect your eyes with sunglasses that block at least 99% of UV light
  • Use a sunscreen with an SPF of 30 or higher and at least 4-start UVA protection and reapply every 2 hours and after swimming
  • Seek shade and limit your direct exposure to the sun, especially between 11am and 3pm when UV rays are strongest
  • Avoid tanning beds and sunlamps – both cause serious long-term damage and contribute to skin cancer
Dr Peter Jenkins, Chair of Wiltshire Clinical Commissioning Group continued:
“It can be easy to underestimate the strength of the sun when you’re outside and you may not realise you’re getting burnt. If you or your child has sunburn, you should get out of the sun as soon as possible by heading indoors or into a shady area.”

How to treat sunburn

If you do get burnt, you can treat mild sunburn at home, which may help to relieve your symptoms until your skin heals.

  • Cool the skin by having a cold bath or shower, sponging it with cold water, or holding a cold flannel to it
  • Use lotions containing aloe vera to soothe and moisturise your skin
  • Applying over the counter hydrocortisone cream for a few days may help reduce the inflammation – you can get this from your local pharmacy
  • Drink plenty of fluids to cool you down and prevent dehydration.
  • Take painkillers, such as ibuprofen or paracetamol to relieve any pain

If you are feeling unwell, or you are concerned about your sunburn, particularly if you are burnt over a large area call NHS 111 or visit you nearest Minor Injuries Unit.

You should see your GP if a young child or baby has sunburn, or you have signs of sever sunburn which include:

  • Blistering or swelling of the skin
  • Chills
  • A high temperature of 38C (100.4F) or above
  • Dizziness, headaches and feeling sick – signs of heat exhaustion