Malmesbury Medical Partnership rated outstanding following inspection

A Wiltshire GP practice, Malmesbury Medical Partnership has been rated ‘Outstanding’ following a recent inspection on 3 March 2016, by the Care Quality Commission.

The practice, which looks after more than 15,000 patients, is awarded an outstanding rating for effective services, services that are responsive to people’s needs and services that are well-led. They are rated as good for safe and caring services and the practice is rated as outstanding overall.

Commenting on the rating, Dr Geoff Payne, Medical Director for NHS England, South (South Central) said:
“The CQC inspections ensure that every patient receives consistently high quality care and we are delighted that Malmesbury Medical Partnership has been recognised as delivering an outstanding service to their patients.

“The practice was found to use innovative and proactive approaches to improve patient outcomes and work with other local providers to share best practice. For example the practice worked with other stakeholders to collaborate and then introduce an in-house frail elderly service. The practice also works proactively with its patients and was found to make changes to services following feedback from patients and its patient participation group.

“This outstanding rating is a great achievement for staff at Malmesbury Medical Partnership.”

Dr Peter Jenkins, Chair , Wiltshire Clinical Commissioning Group said:
“This is a fantastic outcome for Malmesbury Medical Partnership and we are very pleased to see the Practice achieve an Outstanding rating in the CQC’s latest report.  All member practices are encouraged to look for new and innovative ways of working which place the patient at the heart of practice decisions and we are delighted to see Malmesbury Medical Partnership recognised for its hard work and dedication. Well done to the whole team.”
Mr David Grogan, Managing Partner at Malmesbury Medical Partnership said:
“We are very pleased to receive this outstanding rating from CQC and would like to thank our staff and patients for their continued help and support. It is really heartening to see both our services and our proactive work such as the initiative with the local council to introduce an in house art programme, being recognised in this way. We are committed to ensuring the primary care service we provide is of the best possible quality and will continue to work hard for the benefit of our patients.”

The CQC particularly highlighted the following areas of outstanding practice at Malmesbury Medical Partnership:

  • Staff were found to raise any concerns, incidents or near misses and all learning opportunities from internal and external incidents were maximised
  • Staff used innovative and proactive approaches to improve patient outcomes. For example working with other stakeholders to introduce an in-house elderly frail service.
  • The practice also works with the local community to plan how services can best meet patient’s needs. For example, they worked with the local council to introduce an in house art programme. They also worked with the local wildlife trust to develop opportunities for patients with mental health issues.
  • The practice was found to work proactively with its patients and patient participation group (PPG), making changes to services following suggestions from patients and its PPG.
  • The practice was also found to actively review complaints and ensure they are responded to and changes are implemented where appropriate leading to improvements.

To read the full CQC quality report into Malmesbury Medical Group visit

£2.7m each year in Wiltshire wasted on unused repeat prescriptions

Making sure that you have the right medication at the right time is important to help you to stay well. However, not all prescriptions in Wiltshire are actually required; with recent figures showing that 1 in every 15 repeat prescription items ordered were not required.

In Wiltshire, these wasted medicines equate to a massive £2.7 million drain every year on an already challenged health budget. NHS Wiltshire Clinical Commissioning Group is therefore asking people to review their current repeat prescriptions to see if they still need all of the items listed and to make sure that they only order what they need.

Alex Goddard, Deputy Head of Medicines Management, said:
“If we are to be able to continue to provide high quality health services in Wiltshire, we need the help of local people to enable us to do it.

“By double checking your prescription and by only ordering items that you need you can help us to save thousands of pounds every year. Try not to over order. Although it’s comforting to keep a stock of medication in the cupboard, you may find that your medication expires before you have the chance to use it and you can always order more for when you need it.

“If you have stopped using certain medication, or are taking a different dose, speak with your GP who can carry out a medication review with you to double check that your prescription is still right for you.

“In Wiltshire, over 450,000 prescription items are dispensed each month. With the average cost of one prescription item currently calculated as £7.58, you can see just how much funding is needed across the county to help keep people well. For any items that are returned unused we also have to spend approximately £42,000 each year collecting and incinerating them as they cannot be used again, even if the medication is unopened.

“Taking personal responsibility for your own medication will not only ensure that you continue to receive the right medication but it will also help us to save a considerable amount of money.”

With most GP practices in Wiltshire now offering patients the choice to order repeat medication online or via email, it’s even easier to select just the items that you need at the time you need it. If your local pharmacy manages your repeat prescriptions, make sure your prescription is up to date and that the pharmacist only dispenses the items that you need.