Governing Body meeting – 24 May 2016

A Governing Body meeting will be held in Southgate House, Pans Lane, Devizes, SN10 5EQ, on 24 May 2016

The meeting will take place from 10am. Members of the public are welcome to attend.

The agenda and related papers will soon be available on our Governing Body meetings page

NHSFFT award

Win for local GP partnership in national Friends and Family Test Awards

Award winning Bradford on Avon and Melksham Health Partnership is continuing its winning streak by claiming the title of ‘best friends and family initiative in primary care’ at the national Friends and Family Test Awards 2016, held in Leeds.

Celebrating the positive changes to healthcare that are produced because of patient feedback, the Friends and Family Test Awards recognise the services and people in the NHS who are making a real difference to peoples’ lives.

Having picked up an award in November 2015 for its work with the Lindsay Leg Club, Bradford on Avon and Melksham Health Partnership secured its place as award winner at yesterday’s Friends and Family Test awards by demonstrating how it uses feedback to improve patient experience.

A dedicated Friends and Family team working across Bradford on Avon Health Centre, St Margaret’s Surgery, Winsley Health Centre and St Damian’s Surgery, regularly review patient feedback and implement new initiatives, like, increasing the number of reception staff taking calls during busy periods as a direct result of listening and responding to patient feedback.

Michelle Coleman, General Manager for Bradford on Avon and Melksham Partnership said:
“We are absolutely delighted to win this award. We believe in putting our patients at the heart of everything we do.

“We are committed to not only listening but responding to the needs of our patients. We have a variety of ways people can contact us, from online surveys and feedback boxes in surgery to our Patient Participation Groups.

“We are really pleased to have been recognised for our proactive approach to patient involvement and our dedicated Friends and Family team will continue to make positive changes to improve the experience of our 21,300 patients.

The NHS uses the Friends and Family Test, which is a set of questions that asks people if they would recommend a particular service, to measure patient satisfaction and the quality of the services it provides. It’s used as a standard feedback tool right across the NHS, from hospitals and GP surgeries to dental services and patient transport.

The Bradford on Avon and Melksham Health Partnership recently won the Clinical Team of the Year award (dermatology) for its work setting up the Bradford on Avon Leg Club at the coveted General Practice Awards. The Partnership was also shortlisted for a number of other awards, including the Nursing Times Awards for integrated approaches to care.

This week is the NHS spotlight on Friends and Family Test and we are encouraging as many people as possible to have their say on the health services they use. For more information click here. For more information about the Friends and Family Test Awards please click here.

Better Care Plan continues strong progress

Wiltshire’s Better Care Plan, which underpins care and support in the county, continues to make strong progress and maintain its national reputation, with plans in place for that to continue in 2016/17.

This was highlighted in a report to Wiltshire Council leaders this week, which outlined how the plan will continue to support residents in the coming financial year.

The Better Care Plan was developed by the council and the NHS Wiltshire Clinical Commissioning Group (CCG) in consultation with a wide range of local stakeholders.

It has already been held up as one of the top five care plans in the country and fast-tracked for sign-off by government ministers. The plan lays out how the council and the CCG will change how health and care services are provided, with the overriding focus being on ensuring people are cared for as close to home as possible, with home always the first option.

In a relatively short space of time the plan has had a positive impact. Over the past year the number of people who have been delayed in hospital has reduced significantly, with no delayed transfers of care at all in certain weeks. Recent figures show that in England the average for all delays has increased while in Wiltshire there has been a substantial decrease.

The national spending review confirmed the Better Care Fund will continue in 2016/17 and plans are now being put together on how this will be managed locally, with a proposed total Better Care Plan budget of almost £33m.

The performance targets for the plan in 2016/17 have also been set out. These include reducing permanent admissions to nursing and residential care, achieving the agreed dementia diagnosis rate for Wiltshire (which is 65%), continuing to reduce delayed transfers of care and ensuring high satisfaction with the services people receive.

Wiltshire Council corporate director, Maggie Rae, said:
“Our Better Care Plan is well established in Wiltshire and we will now build on what we have done so far and continue to deliver an effective, joined up service.

“The plan is about joint working with partners and provides the best opportunity for positive outcomes for vulnerable and elderly people.”

Wiltshire Council cabinet member for public health and adult care, Keith Humphries, said:
“We have made good progress and our plan continues to compliment and inform our way of working.

“Our adult social care staff have been integral to the positive performance since the plan has been in place and I’m sure going forward that will continue.”

NHS Wiltshire Clinical Commissioning Group’s chief financial officer, Simon Truelove comments:
“It’s really encouraging to see that our plan is starting to deliver real results. The confirmation of the Better Care Plan funding for the next year means that we are able to continue making positive progress towards achieving our vision of providing care as close to home as possible. We have gone some considerable way in achieving this however, we cannot be complacent, NHS and local authority finances are extremely challenging, the success of the Better Care Plan is crucial to our future sustainability.”

Ends.

Notes to editors:

This week, Wiltshire’s Health and Wellbeing Board, who put the Better Care Plan in place, won ‘Effective Health and Wellbeing Board’ at the LGC Awards 2016.

The key national targets and indicators for the Better Care Plan for 2016/17 are:

  • Achieve reduction in non-elective admissions in local target set
  • Delivery of the 91 day indicator
  • Reduction in delayed transfers of care ( days and people ) in line with local target set
  • Reduction in permanent admissions to nursing and residential care in line with local target set
  • Achieve the agreed dementia diagnosis rate for Wiltshire which is 65%
  • Ensure there are fewer hospital admissions from nursing and care homes (local targets set for each GP locality area)
  • Ensure at least 85% of those patients surveyed express satisfaction with the integrated services they receive.

The Comprehensive Spending Review confirmed that the Better Care Fund will continue into 2016/17, with a mandated minimum of £3.9 billion to be deployed locally on health and social care through pooled budget arrangements between local authorities and clinical commissioning groups.

The Wiltshire Health and Wellbeing Board, CCG Governing Board, and the Better Care Plan Task Group will receive regular progress reports on the implementation of the plan.

Win for local GP partnership in national Friends and Family Test Awards

Award winning Bradford on Avon and Melksham Health Partnership is continuing its winning streak by claiming the title of ‘best friends and family initiative in primary care’ at the national Friends and Family Test Awards 2016, held in Leeds today.

Celebrating the positive changes to healthcare that are produced because of patient feedback, the Friends and Family Test Awards recognise the services and people in the NHS who are making a real difference to peoples’ lives.

Having picked up an award in November 2015 for its work with the Lindsay Leg Club, Bradford on Avon and Melksham Health Partnership secured its place as award winner at today’s Friends and Family Test awards by demonstrating how it uses feedback to improve patient experience.

A dedicated Friends and Family team working across Bradford on Avon Health Centre, St Margaret’s Surgery, Winsley Health Centre and St Damian’s Surgery, regularly review patient feedback and implement new initiatives, like, increasing the number of reception staff taking calls during busy periods as a direct result of listening and responding to patient feedback.

Michelle Coleman, General Manager for Bradford on Avon and Melksham Partnership said:
“We are absolutely delighted to win this award. We believe in putting our patients at the heart of everything we do.  

“We are committed to not only listening but responding to the needs of our patients. We have a variety of ways people can contact us, from online surveys and feedback boxes in surgery to our Patient Participation Groups.

“We are really pleased to have been recognised for our proactive approach to patient involvement and our dedicated Friends and Family team will continue to make positive changes to improve the experience of our 21,300 patients.”

The NHS uses the Friends and Family Test, which is a set of questions that asks people if they would recommend a particular service, to measure patient satisfaction and the quality of the services it provides. It’s used as a standard feedback tool right across the NHS, from hospitals and GP surgeries to dental services and patient transport.

The Bradford on Avon and Melksham Health Partnership recently won the Clinical Team of the Year award (dermatology) for its work setting up the Bradford on Avon Leg Club at the coveted General Practice Awards. The Partnership was also shortlisted for a number of other awards, including the Nursing Times Awards for integrated approaches to care.

This week is the NHS spotlight on Friends and Family Test and we are encouraging as many people as possible to have their say on the health services they use. For more information click here.  For more information about the Friends and Family Test Awards please click here.

Wiltshire’s Health and Wellbeing Board wins prestigious award

Health and social care services in Wiltshire work have won a prestigious national award, beating off fierce competition.

A panel of judges, made up of senior and influential figures from the public sector, awarded Wiltshire Council’s Health and Wellbeing Board the winner of the ‘Effective Health and Wellbeing Board’ category at the Local Government Chronicle Awards 2016. The award success was announced at a ceremony last night (16 March), attended by more than 800 of the most senior figures in British local government.

Wiltshire’s Health and Wellbeing Board brings together all the leaders of the health and social care system in Wiltshire. It is chaired by Baroness Scott of Bybrook OBE, leader of Wiltshire Council with Dr Peter Jenkins, chair of NHS Wiltshire Clinical Commissioning Group (CCG) as vice chair.

The council and the CCG work closely together with partners, including GPs, hospitals, and mental health providers, through the board. NHS England is also represented together with Wiltshire’s Police and Crime Commissioner and Healthwatch Wiltshire.

The Health and Wellbeing Board works to ensure joined up services across all these organisations for the residents of Wiltshire, from the very young to the very old.

One particular success of the board’s work is the Better Care Plan, which was one of only five in the country to be fast tracked for sign off.

The plan sets out a vision to provide joined up health and social care for Wiltshire’s frail elderly residents and the board works to ensure wherever possible to first help prevent people going into hospital unnecessarily, facilitate them leaving hospital in a timely manner and ensuring that it can best support people in their own homes.

The judges commented:
“This council exhibited strong leadership in depth of the health and wellbeing agenda, combining a focus on clear strategic goals and a highly effective front line delivery.”
Dr Peter Jenkins, vice chair of Wiltshire’s Health and Wellbeing Board and chair of Wiltshire CCG said:
“Winning this award is a fantastic accolade. We have worked hard to create a truly collaborative approach to health and social care in Wiltshire and we’re delighted to see that we have been recognised for our efforts at a national level. Partnership working has heralded some really effective changes to the way people in Wiltshire receive care, and we will continue to work closely with partners across Wiltshire to realise our shared vision of providing health and social care services as close to home as possible.”
Maggie Rae, Wiltshire Council corporate director said:
“We are delighted with this success as the board is playing a key part in helping improve the health of people in Wiltshire. We will continue to work together with our partners to ensure we build upon this success.”
Baroness Scott of Bybrook OBE, chair of the Health and Wellbeing Board and leader of Wiltshire Council said:
“I’m delighted the board has been recognised in this way and it shows that the way we work in Wiltshire is having a positive impact for our residents.

“Our strong partnership with NHS Wiltshire CCG and our other partners has seen some great improvements in the delivery of vital services. The challenge for us now is to maintain the high standards we have set ourselves and that residents continue to get high quality joined up services –  as we always do, we shall meet this challenge head on.”

Nick Golding, LGC’s editor, said before the awards were presented:
“…It is vital that we celebrate the best of local government, not least as the talent and innovation of council officers and councillors is often not recognised to the extent it should be. “The recipients of the awards are the people doing the most to improve services at a time resources are constrained. We should thank them for their great work…”

For more information, people should visit www.lgcawards.co.uk.

County unites for National Child Sexual Exploitation Awareness Day

Residents are being urged to familiarise themselves with the typical signs of child sexual exploitation (CSE) and report anything suspicious about it they may see.

The joint call from Swindon Borough Council, Wiltshire Council, Wiltshire Police and the local health sector is being made in the lead up to the NWG Network charity’s National Child Sexual Exploitation Awareness Day (Friday 18 March).

People can support the day’s #HelpingHands social media drive by posting pictures online with the hashtag written on their hands.

CSE is abuse when children and young people – both boys and girls – are sexually exploited for something, such as food, accommodation, cigarettes, drugs, affection, gifts or money, by one or a number of people.

Any child or young person, whether they are male or female, regardless of social background, ethnicity, religion or circumstance, could be a CSE victim.

The Local Safeguarding Children’s Boards (LSCBs) for Swindon and Wiltshire, which are independently chaired, comprise representatives from local councils, the police, the health sector and other agencies.

They recognise the importance of joint-working and see protecting children from abuse as a priority. The public can play a vital role in helping do this by being the eyes and ears of the community and reporting any concerns they may have.

A website, www.saysomethingswindon.co.uk, was recently launched by Swindon Borough Council to inform visitors about CSE. It contains fictional videos about CSE and information about typical signs of the crime, along with contact details to report anything suspicious.

Letters jointly signed by the council and police containing tell-tell signs and specific information about CSE were sent to local taxi drivers, hoteliers, bus company employees and licensed premises in the Borough.

Successful prosecutions of people elsewhere in the country have shown that employees in those particular business sectors are likely to encounter signs of CSE.

Councillor Fionuala Foley, Swindon Borough Council’s Cabinet Member for Children’s Services, said:
“Child sexual exploitation is a terrible crime, carried out by people who prey on vulnerable children who may not even realise they are being exploited by forcing them into sexual acts.

“It is a national issue and everybody has a big role to play by recognising the signs and reporting anything that they may see or experience, to help keep young people safe. We will continue to work closely with our partners and all sectors of the community to raise awareness of child sexual exploitation.”

Wiltshire Council set up a new team in partnership with Wiltshire Police in October 2015 to focus on missing children and those affected by CSE. The team, known as the Emerald Team, has been working directly with victims of CSE and has seen a steady increase in the number of referrals.

More than 200 taxi drivers have also been trained to be aware of the signs of CSE, and Wiltshire Council has now made it a condition of renewing a licence to successfully complete the training.

Laura Mayes, Cabinet Member for Children’s Services for Wiltshire Council, said:
“People may be surprised when they realise incidences of CSE can happen in a place such as Wiltshire. The reality is we all need to be aware of the signs and ensure we play our part in protecting our young people against this heinous crime. Our close working with our partners is a key part of ensuring we are united in our resolve to address this serious issue.”
Angus Macpherson, Police and Crime Commissioner for Wiltshire and Swindon, said:
“It is essential that we all play our part in tackling child sexual exploitation. CSE takes many forms but they all have one thing in common, manipulating young people into sexual activity which can have a devastating effect on a young person’s life. 

“Protecting young people is a key priority for me. Working in partnership with Avon and Somerset Police and Crime Commissioner, Wiltshire Police, Local Authorities including Swindon Borough Council and Wiltshire Council, and Barnardo’s we have launched the West of England CSE service to identify and support victims of CSE and those who are at risk.

“I have funded Trowbridge based charity Splitz, TeenzTalk to work with young people in schools to educate them about heathy relationships.  Working together with local agencies and the community is vital in tackling those individuals who carry out these awful crimes.”

Detective Superintendent Craig Holden, Head of Public Protection at Wiltshire Police, said:
“This campaign is all about getting the message out to communities to help them recognise the signs of CSE and how they can report their concerns so we can take action. We’re delighted to support it once again.

“We take all reports of Child Sexual Exploitation extremely seriously and we work closely with our partners to do all we can to bring offenders to justice and provide support to victims. I’d urge anyone that spots something suspicious, no matter how insignificant they may think it is, to report it. It may be the vital piece of information we need to protect a child from serious harm.”

Hilary Walker, Great Western Hospitals NHS Foundation Trust’s Chief Nurse, said:
“We fully support National Child Sexual Exploitation Awareness Day and over the last 12 months we have dramatically increased the safeguarding training offered to our staff, so they can not only spot the signs of abuse, neglect and exploitation earlier, but also feel more confident in reporting incidents.

“As well as working closely with the police and local councils to protect children and vulnerable adults, many of our departments, especially Sexual Health and the Children’s Unit, follow national processes for identifying exploitation at the earliest opportunity, while our sexual health outreach nurses also provide a key line of communication between young people and the support services available locally.”

James Dunne, Wiltshire Clinical Commissioning Group’s Designated Nurse for Safeguarding Children, said:
“All healthcare staff and agencies need to work together to spot the signs of a child or young person being sexually exploited.  Whether we’re a GP, nurse, A&E staff, health visitors, school nurses, sexual health clinics, hospital staff or school teachers – we all have a crucial role to think, spot and speak out against abuse.”
Alex Walters, Independent Chair of the Swindon Local Safeguarding Children Board, said:
“There is a significant amount of effective partnership working by all agencies at local, regional and national levels to tackle all child abuse including child sexual exploitation.

“In Swindon the LSCB is clear that raising awareness of child sexual exploitation is a key priority and organisations and the public working together can only help safeguard our children.”

Mark Gurrey, Independent Chair of the Wiltshire Safeguarding Children Board said:
“We are making real progress in addressing CSE however we can always do more and together with our partners we want to ensure all members of our communities are aware of the signs and can help ensure we protect our young people from falling victim to CSE.”
  • If people are concerned that a child is at immediate risk of CSE they should ring Wiltshire Police on 999
  • If the child is not at immediate risk but people still have concerns and have some details about the child, such as their name or address and they live in the Borough of Swindon, they should contact Swindon Borough Council’s Family Contact Point during office hours (Monday to Friday, 9am to 5pm) on 01793 466903 or send an email to FCP@swindon.gov.uk
  • If the child is not at immediate risk but people still have concerns and have some details about the child, such as their name or address and they live in Wiltshire and not in the Borough of Swindon, they should call the Wiltshire Multi Agency Safeguarding Hub (MASH) on 0300 456 0108
  • Otherwise people should call Wiltshire Police’s non-emergency line on 101 to report their concerns about possible sexual exploitation

Primary Medical Care Joint Commissioning Committee meeting – 22 March 2016

A Primary Medical Care Joint Commissioning Committee meeting will be held in Chippenham Town Council, High Street, Chippenham, SN15 3ER, on 22 March 2016.

The meeting will take place from 3.00pm.

The agenda  will soon be available on our website.