New Patient Transport Services

Patients who have a non-emergency medical need and require help with transport to reach their hospital appointment can now benefit a high quality service with extended hours. The new transport service, provided by Arriva transport Solutions, will run 24 hours, 7 days a week, which is an extension of existing services, as previously, some ran only Monday to Friday, 9am – 5pm.

Arriva will run a single access centre which will provide a convenient booking and enquiries service across the region. Through the use of modern technology and systems, the service will be able to manage demand for patient transport efficiently and will co-ordinate and provide journeys in and out of Wiltshire. The service will offer flexibility to respond to changing needs; for example, new healthcare locations and flexible times for pick up and return home including evenings and weekends.

More patient information about the service can be found here: Non-Emergency Patient Transport Information Leaflet

The single access centre will also provide information and advice for those patients who do not meet the current Department of Health eligibility criteria. This will include signposting to alternative transport options, including voluntary and community providers. Healthwatch Wiltshire is also providing information and advice for patients who may need help with transport but who are not eligible for the service provided by Arriva. Their details can be found here